Strategic Information System Planning and Innovative Technology Roadmap

Strategic information systems (SIS) incorporate the realization of the strategic importance of Information Systems for Accenture’s competitiveness, as well as the methods, tools and the process to achieve it. The alignment of IT and business strategies lies at the core of any effort to use IT for gaining and sustaining competitive advantage. Business and IT strategies alignment is not a one-off process, but a continuous endeavor which requires the setup of an appropriate SIS planning mechanism.

 

Table of Content

 

Section One:        The Role of IT in Business Strategy                              Page

1.0                         Introduction                                                                                        5

1.1                               Accenture’s use of IT for Competitive Advantage                            5

1.2                               Accenture’s Strategy                                                                          5

1.3                               IT Role in Decision Making and Collaboration in Accenture            7         

1.4                               The Extent to which IT Systems may Reduce Travel, Training

                                    and other Costs, or Provide other Specific Benefit to Accenture       8         

1.5                               New Strategic Value, Capabilities, and Possibilities of IT in

                                    Accenture                                                                                            8

 

Section Two:        Aligning Business and IS Strategy

2.0                               Introduction                                                                                        10

2.1                               Strategic Alignment Model                                                                10

2.2                               Accenture’s Position Based on Strategic Alignment Model              11

2.3                               Relationship between IT and Strategy in Accenture                          11

2.4                               Gaps between Technology and Performance                                     12

 

Section Three:     Strategic Planning of It and IS (SISP)

3.0                               Introduction                                                                                        15

3.1                               Strategic IT Alignment in Accenture                                                 15

3.2                               SISP Methodology                                                                             18

3.3                               Rationale of SISP                                                                               18

 

Section Four:       Deployment and Sustainability of SISP

4.0                               Introduction                                                                                        20

4.1                               Deployment of SISP                                                                           20

4.2                               Effect of Organization Culture and Governance on SISP                 

                                    Implementation & Strategies for Solving the Obstacles                    22

4.3                               Measurement of SISP                                                                         23

4.4                               Evaluation of the Content of SISP                                                     25

4.5                               Analysis of how SISP makes Strategic use of IS                               25

4.6                               IT Value Chain                                                                                   26

 

 

 

References:                                                                                                                         28

 

Figures:

2.1                               Accenture’s Strategic Alignment Benefits                                         12

2.2                               Strategic Gaps between Technology and Performance                      13

2.3                               Capability Maturity Model Integration (CMMI)                                14

3.1                               Alignment Maturity Model                                                                16

3.2                               IT Balanced Scorecard                                                                       18

4.1                               IT/Business Alignment                                                                       21

 

Section Five:        Identifying Innovative Use of Information Technology in Operations, Products and Services in Union Bank

5.0                   Introduction                                                                                                    33

5.1                   About Union Bank                                                                                          33

5.2                   The Strategy                                                                                                   34

5.3                   Innovation in Union Bank                                                                              34

 

Section Six: Analysis of Innovative Capacity in Using, Adopting, and Generating Innovation in Union Bank

 

6.0                   Introduction                                                                                                    37

6.1                   Analysis of Organization Culture in Union Bank                                          37

6.2                   Proposed Change Management Approach                                                     38

6.3                   Barriers to Innovative Change in Union Bank                                               40

6.4                   Implementation Climate in Union Bank                                                        40

6.5                   Anticipated Issues in Union Bank                                                                  41

6.6                   Proposed Change Management Approach                                                     42

 

Section Seven: Analysis of Innovative Technology Landscape in Union Bank

                       

7.0                   Introduction                                                                                                    44

7.1                   Proposed Technology Innovation                                                                   44

7.2                   Technical Analysis                                                                                          44

7.3                   Business Value of ITIL                                                                                  45

7.4                   Benefits of ITIL                                                                                              45

7.5                   Adoption of ITIL in Other Organization                                                        46

7.6                   Requirement for a Successful Implementation of ITIL in Union Bank         47

7.7                   Financial Implication                                                                                      48

 

Section Eight:      Linking People, Operations, Services, and Information Technology with Growth and Competitive Edge in Union Bank

 

8.0                   Introduction                                                                                                    49

8.1                   Business Challenges and Technology Road Map                                          49

8.2                   Suggested Actions to be taken by Union Bank                                              51

 

 

Section Nine:       Innovative Scenarios

 

9.0                   Introduction                                                                                                    52

9.1                   Open Innovation and Closed Innovation                                                        52

9.2                   The Role of Crowdsourcing                                                                           52

9.3                   Opportunities for Union Bank                                                                        53

9.4                   The Potential Risks of Open Innovation                                                        53

 

References:                                                                                                 55

 

Appendix:                                                                                                  59