A Survey Of Factors That Influence The Performance Of Secretaries In Private Organization In Nsukka Local Government Area Of Enugu State

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ABSTRACT

The aim of this study was to determined the factors that are influencing the performance of a secretaries in private organization in Nsukka Local Government Area of Enugu state.

This study looked into the course of low performance of secretaries in the above mentioned local government and sought for possible means of redressing them in order to promote the efficiency of the secretaries.

Data was collected through questionnaires, findings that facilitated the study were as follows that absence of office equipment result to inefficiency of secretarial work.

There is lack of cordial relationship between the secretary and the executive which contributes to job inefficiency.

That low pay level and absence of promotion and recognition brings about poor performance of secretaries.

The study also discovered that the following measures will help in improving secretaries in service training promotion opportunities good working environment and incentives etc.

The researcher used simple percentage to analyze the data. A sample size was drawn out of a total population. Various literature were consulted to make formation for the research work.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.1Introduction/Background of the study

1.2Statement of the problems

1.3Purpose pf the study

1.4Significance of the study

1.5Assumption of the study

1.6Research questions

1.7Delimitation of the study

1.8Definition of terms.

CHAPTER TWO

2.1Literature review

2.2Factors that lead to job satisfaction among secretaries

2.3Factors that cause poor human relations between the boss and the secretary

2.4Measures that could help improve job performance of secretaries

2.5Summary of literature review.

CHAPTER THREE

3.1Research methodology

3.2Design of the study

3.3Area of the study

3.4Population of the study

3.5Sample size of the study

3.6Description of the instrument

3.7Validation of the instrument

3.8Distribution and retrieval of questionnaire

3.9Method of data analysis

3.10Decision rule

CHAPTER FOUR

INTRODUCTION

4.1Data presentation

4.2Data analysis

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION

5.1Summary of findings

5.2Conclusions

5.3Recommendations

5.4Suggestion for further research

Reference

Appendix

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A Survey Of Factors That Influence The Performance Of Secretaries In Private Organization In Nsukka Local Government Area Of Enugu State

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