ABSTRACT
Effective communication in any organization, regardless of its type and size remains critical to the achievement of organizational objectives. This is more so, when any break communication will result in chaos, misunderstanding and conflict. Bank PHB, PLC lays great emphasis on both oral and written communication for the successful accomplishment of its goals and objectives.
The objectives of this study therefore are; to find out different methods and channels of communication and how these can best be used in achieving organizational goals. It was to also find out the barriers and problems of communication and how they can be solved. Consequent upon which, some recommendations were to be made on how organizations can improve their system of communication for optimum performance and higher productivity. The study adopted the descriptive method through structured means. The data collected for this study were qualitative. Therefore, the research relied on descriptive analysis.
A summary of the findings indicate that effective communication is an important factor for any organization that wants to achieve its objectives. While it was also discovered that ineffective communication could lead to difficulties such as breakdown in communication, low morale, industrial conflict and low productivity.
The study proffers strategies to overcome the identified problems and also improve on the existing means of communication.
TABLE OF CONTENTS
Title Page
Declaration
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
1.0Introduction
1.1History and background of the study
1.2Statement of the problem
1.3Objective of the study
1.4Research hypotheses
1.5Significance of the study
1.6Scope and limitations of the study
CHAPTER TWO
2.0Literature review
2.1An overview of the objectives of communication
2.2Organizational communication
2.3.1The structure of organizations
2.3.2Organizational chat showing the product structure
2.3.3Matrix structure
2.4Organizational objectives
2.4.1Profitability objective
2.4.2Employee oriented objective
2.4.3Efficiency and Innovation objectives
2.5Communication flow in organizations
2.5.1Communication process
2.5.2Communication means/medium in PHB
2.5.3Direction of flow
2.6Communication Network
2.7Communication Barriers
2.8Conquering the communication Barriers in organizations
CHAPTER THREE
3.0Research Methodology
3.1Introduction
3.2Research Design
3.3Population of the study
3.4Sample size and sample Techniques
3.5Instrumentation
3.6Administration of the instrument
3.7Procedure for statistical Analysis
CHAPTER FOUR
4.0Introduction
4.1 Presentation and Analysis of Data
4.2 Test of Hypotheses
CHAPTER FIVE
5.0Summary of findings, conclusions and Recommendations
5.1 Summary of findings
5.2 Conclusions
5.3 Recommendations
Bibliography
Appendices