Adoption Of E-Governance in The Public Sector: A Case Of Nairobi City County

ABSTRACT

Adoption of e-governance in delivery of services is one of the ways in which public sector organizations can enhance efficiency and effectiveness in delivery of services. The establishment of devolved system of governance created 47 semi-autonomous County Governments mandated to provide governance services within their region. Studies have been conducted on adoption of e-governance in the devolved government structure, however, most of studies did not utilize the UTAUT model or moderating variables to determine e-governance adoption. Therefore, this study adopted the UTAUT model to examine performance expectance, effort expectancy, social influence, and facilitating condition in adoption of e-governance. The study used gender and job experience as moderating variables. The descriptive survey research design was. The study had a target population of 12, 946, and a sample size of 384. A questionnaire tool with questions adopted from UTAUT variables (performance expectance, effort expectancy, social influence, and facilitating conditions) was used. The study findings were analyzed for descriptive and inferential statistics. Inferential statistics were used to test the hypothesis of the study. The findings revealed the existence of a statistically significant relationship between performance expectancy, effort expectancy, social influence, and facilitating conditions. However, the moderating variables (gender and job experience) did not have significant relationship with adoption of e-governance. The study concludes that facilitating conditions had the strongest relationship with adoption of e-governance. The study recommends that other studies e-governance should test adoption using other models and other than UTAUT, and more moderating variables other than gender and job experience as since they have been utilized in this study.