ABSTRACT
Information systems (IS) play a crucial supportive and transformational role in organisations. This research sought to assess the relationship between information systems and organisational performance at Telecom Namibia (TN). To achieve the objectives of the research, a mixed method approach was used. Quantitative data was collected using a semi-structured questionnaire, whilst qualitative data was collected through semi-structured interviews. The sample for this research comprised of permanent employees at TN in the Windhoek vicinity, which was 150. The questionnaire was administered electronically. Eighty-one (81) of the sample responded to the questionnaire, resulting in a response rate of 54 percent, which was considered as a sufficient representation of the population. Interviews were conducted with purposively sampled managers who had been at TN for more than 10 years. The research findings revealed that the majority of the respondents had access to various IS to enable them to perform their duties. The findings also revealed a positive relationship between information systems use and organisational performance at TN. Organisational performance was considered in terms of user performance and the four domains of the Balanced Scorecard (BSC) namely: customers, financial performance, internal business processes, and learning and growth. The researcher recommends that organisations should embrace IS to have a competitive edge and improve service delivery to their customers. The researcher also recommends that future studies be based on larger samples of employees drawn from a broad range of organisations.
NAMWOONDE, L (2021). An Assessment Of The Impact Of Information Systems On Organisational Performance In Telecom Namibia. Afribary. Retrieved from https://tracking.afribary.com/works/an-assessment-of-the-impact-of-information-systems-on-organisational-performance-in-telecom-namibia
NAMWOONDE, LETTY "An Assessment Of The Impact Of Information Systems On Organisational Performance In Telecom Namibia" Afribary. Afribary, 28 Apr. 2021, https://tracking.afribary.com/works/an-assessment-of-the-impact-of-information-systems-on-organisational-performance-in-telecom-namibia. Accessed 17 Nov. 2024.
NAMWOONDE, LETTY . "An Assessment Of The Impact Of Information Systems On Organisational Performance In Telecom Namibia". Afribary, Afribary, 28 Apr. 2021. Web. 17 Nov. 2024. < https://tracking.afribary.com/works/an-assessment-of-the-impact-of-information-systems-on-organisational-performance-in-telecom-namibia >.
NAMWOONDE, LETTY . "An Assessment Of The Impact Of Information Systems On Organisational Performance In Telecom Namibia" Afribary (2021). Accessed November 17, 2024. https://tracking.afribary.com/works/an-assessment-of-the-impact-of-information-systems-on-organisational-performance-in-telecom-namibia