ABSTRACT
This study was aimed at assessing the impact of training and development of staff efficiency
and service delivery in urban municipalities with specific reference towards CM from 2013 to
2016. The study utilised a mixed method approach encompassing both qualitative and
quantitative data analysis with a case study design. The sample study was selected from the
employees within Chitungwiza using stratified random sampling as well as judgemental
sampling. The research study utilised both primary sources (questionnaires, interviews,
photographs and observations) and secondary sources (books, government documents, the
internet, articles and journals). A conceptual organisational learning theory was employed to
explain the benefits associated with training and development from an individual, group and
organisational perspective. Data was analysed with the use of SPSS package and excel
package to deduce quantitative data and qualitative data was analysed with the use of
thematic data analysis and the use of pictures. The study showed a myriad of weaknesses and
strengths of employees at Chitungwiza Municipality in the conduct of their duties. Basically,
the study showed that much of the woes being experienced at the Municipality in as much as
service delivery is concerned are mostly attributed to poor utilisation of the employees other
factors such as autocracy, bureaucracy, lack of independency, corruption and lack of
employee motivation were also highlighted contributing to poor service provision at the
Municipality from 2013 to 2016. It was recommended that the Municipality should prioritise
and value their employees that will go a long way in motivating them to be more efficient and
effective in conducting their duties of which all this can be addressed with proper and
frequent training and development programmes of the staff to meet with the dynamic global
community.
MELODY, S (2021). An assessment of the impact of training and development on staff efficiency and service delivery in urban municipalities: The case of Chitungwiza municipality, 2013 to 2016.. Afribary. Retrieved from https://tracking.afribary.com/works/an-assessment-of-the-impact-of-training-and-development-on-staff-efficiency-and-service-delivery-in-urban-municipalities-the-case-of-chitungwiza-municipality-2013-to-2016
MELODY, SHAYAMANO "An assessment of the impact of training and development on staff efficiency and service delivery in urban municipalities: The case of Chitungwiza municipality, 2013 to 2016." Afribary. Afribary, 05 May. 2021, https://tracking.afribary.com/works/an-assessment-of-the-impact-of-training-and-development-on-staff-efficiency-and-service-delivery-in-urban-municipalities-the-case-of-chitungwiza-municipality-2013-to-2016. Accessed 12 Nov. 2024.
MELODY, SHAYAMANO . "An assessment of the impact of training and development on staff efficiency and service delivery in urban municipalities: The case of Chitungwiza municipality, 2013 to 2016.". Afribary, Afribary, 05 May. 2021. Web. 12 Nov. 2024. < https://tracking.afribary.com/works/an-assessment-of-the-impact-of-training-and-development-on-staff-efficiency-and-service-delivery-in-urban-municipalities-the-case-of-chitungwiza-municipality-2013-to-2016 >.
MELODY, SHAYAMANO . "An assessment of the impact of training and development on staff efficiency and service delivery in urban municipalities: The case of Chitungwiza municipality, 2013 to 2016." Afribary (2021). Accessed November 12, 2024. https://tracking.afribary.com/works/an-assessment-of-the-impact-of-training-and-development-on-staff-efficiency-and-service-delivery-in-urban-municipalities-the-case-of-chitungwiza-municipality-2013-to-2016