ABSTRACT
The aim of this is to investigate and find out the role of secretaries in the 21st century. To do this effectively the research took into consideration the concept of secretary function of a secretary the problem they encounter in the course of discharging their duties.
Some research questions were formed for the study and the study and the research use percentages and figures to analyze the data collected. The population consisted of (30) thirty respondents out of which (24) twenty-four representing 80% returned their questionnaires. The data used for the study was collected through the use of questionnaires which was distributed to respondents and was collected back by the research personally. Form the data analysis it was discovered the services of a trained secretary is needed by the 21st century manager in other to advice a grater level of productivity at work. It was also shown that if manager are provided with computers they still cannot do without secretaries.
The analysis however disclose some problem facing secretaries in the 21st century like non-organization of security lack of motivation by management lack of formal securities training poor remuneration and not being computer literate etc.
Finally it was revealed that the role of secretaries in the 21st century in business world is so indispensable that managers cannot do without secretaries.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Table of contents
List of tables
Abstract
Chapter one
Introduction
Statement of the problem
Purpose of the study
Significance of the study
Research question
Delimitation of the study
Definition of terms
Chapter two
Literature review
Origin of banking industry
The meaning/ definition/ concept of secretary
Classification/categories of secretary
Routine role of the secretary
Role of secretaries in the 21st century
Summary of literature review.
Chapter three
Research methodology
Research design
Area of the study
Population of the study
Sample and sampling procedure
Instrument for data collection
Validity of the instrument
Reliability of the instrument
Method of administration of the instrument
Method of data analysis.
Chapter four
Data presentation and result summary of result/findings
Chapter five
Discussion implication and recommendation
Discussion of results
Conclusion
Implication of the result
Recommendation
Suggestion for further studies
Limitation of the study
References
Appendix a
Appendix b research questionnaires