ABSTRACT Background Quality of service at the antenatal clinic is a key success factor in healthcare delivery in hospitals in Ghana. So, the assessment of clients‟ level of satisfaction with quality antenatal care is crucial upon which improvement of health service delivery can be undertaken periodically. Thus, the aim of this study was to assess the satisfaction of clients with the quality of antenatal care at Korle – Bu teaching hospital. Method The study was a cross-sectional survey employing both quantitative and qualitative approaches. Exit interviews were carried out for 156 clients aged 15 years to 44 years who reported to the antenatal clinic at Korle-Bu teaching hospital. Two focused group discussions were carried out with each group having eight participants. Descriptive analysis and logistic regression were done using Stata version 12 and focused group discussion analysed using Nvivo version 7. Results Clients portrayed an overall high satisfaction index being 61.54% with clarity of treatment being the main predictor of client satisfaction. Waiting time of clients was found not to be statistically significant with satisfaction in this study. Conclusions Clients were dissatisfied with the recommended ANC check – up of four times. It is recommended that the facility creates awareness of ANC check- up of four times and strengthen areas of clarity of treatment to clients.
FREEMAN, F (2021). Assessment Of Clients’ Satisfaction With Quality Of Antenatal Care At Korle – Bu Teaching Hospital. Afribary. Retrieved from https://tracking.afribary.com/works/assessment-of-clients-satisfaction-with-quality-of-antenatal-care-at-korle-bu-teaching-hospital
FREEMAN, FELICIA "Assessment Of Clients’ Satisfaction With Quality Of Antenatal Care At Korle – Bu Teaching Hospital" Afribary. Afribary, 07 Apr. 2021, https://tracking.afribary.com/works/assessment-of-clients-satisfaction-with-quality-of-antenatal-care-at-korle-bu-teaching-hospital. Accessed 20 Sep. 2024.
FREEMAN, FELICIA . "Assessment Of Clients’ Satisfaction With Quality Of Antenatal Care At Korle – Bu Teaching Hospital". Afribary, Afribary, 07 Apr. 2021. Web. 20 Sep. 2024. < https://tracking.afribary.com/works/assessment-of-clients-satisfaction-with-quality-of-antenatal-care-at-korle-bu-teaching-hospital >.
FREEMAN, FELICIA . "Assessment Of Clients’ Satisfaction With Quality Of Antenatal Care At Korle – Bu Teaching Hospital" Afribary (2021). Accessed September 20, 2024. https://tracking.afribary.com/works/assessment-of-clients-satisfaction-with-quality-of-antenatal-care-at-korle-bu-teaching-hospital