Assessment of Quality of Care at The Accident Center, Korle-Bu Teaching Hospital

 ABSTRACT

Health care settings both in developed and developing countries are bedevilled with quality problems, which may be defined, as gap between what is and what is expected. Quality is how good or bad something is. The thing may be a product or a service. People will only patronise health care services that meet expectations. Quality of care Assessment is the measurement of the quality of healthcare services. It measures the difference between expected and actual performance to identify opportunities for improvement and where standards have been established, a quality assessment measures the level of compliance with standards. The study was retrospective as well as a cross-sectional descriptive, using both qualitative and quantitative designs. It described the causes and possible solutions to the problem of poor quality of care at the Accident Centre of the Korle Bu Teaching Hospital. Despite the call for health care institutions to deliver quality services to clients, it appeared that quality of care was being compromised in the Accident Centre of the Korle Bu Teaching Hospital.