ASSESSMENT OF THE INFLUENCE OF CONFLICT RESOLUTION ON THE PERFORMANCE OF PUBLIC ORGANIZATION (A CASE STUDY OF KADUNA STATE CIVIL SERVICE)

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BACKGROUND

The assessment of conflict management on organization harmony cannot be over-emphasized as it has become a virtual tool used in promoting organizational development. Certainly for organizational development to take place there must be proper conflict management as such, conflict management has become indispensable in any organization or managerial setting in order to succeed.

Conflicts are inevitable parts of organizational life since the goals of different stakeholders such as the employee and employers are often incompatible.

TABLE OF CONTENTS

CHAPTER ONE:

INTRODUCTION

1.1BACKGROUND OF THE STUDY

1.2STATEMENT OF THE PROBLEM

1.3 OBJECTIVES OF THE STUDY

1.4 STATEMENT OF HYPOTHESIS

1.5 SIGNIFICANCE OF THE STUDY

1.6 SCOPE OF THE STUDY

1.7 HISTORICAL BACKGROUND OF CASE STUDY

1.8 DEFINITION OF TERMS

CHAPTER TWO:

LITERATURE REVIEW

2.1CONCEPTUAL MEANING OF CONFLICT

2.2MANAGEMENT AND EMPLOYEES RELATIONSHIP

2.3TYPES AND SOURCES OF ORGANIZATIONAL CONFLICTS

2.4CONFLICT MANAGEMENT

2.5METHODS OF RESOLVING ORGANIZATIONAL CONFLICTS

2.6CONFLICT RESOLUTION STRATEGIES IN PUBLIC ORGANIZATION

CHAPTER THREE:

RESEARCH METHODOLOGY

3.1RESEARCH DESIGN

3.2RESEARCH POPULATION

3.3SAMPLE SIZE AND SAMPLING TECHNIQUES

3.4METHODS OF GATHERING DATA

3.5JUSTIFICATION FOR THE METHOD USED

3.6METHOD OF DATA ANALYSIS

3.7JUSTIFICATION OF INSTRUMENT USED

REFERENCES

QUESTIONNAIRE

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ASSESSMENT OF THE INFLUENCE OF CONFLICT RESOLUTION ON THE PERFORMANCE OF PUBLIC ORGANIZATION (A CASE STUDY OF KADUNA STATE CIVIL SERVICE)

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