BUREAUCRACY AND EFFICIENCY IN NIGERIA PUBLIC ENTERPRISES (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN)

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ABSTRACT

The purpose of this study is to ascertain the compact of bureaucracy towards achieving organizational goals and objectives. The survey method of descriptive research was used for the study. The main instrument used in data collection for the study was a questionnaire the responses were tached in frequency tables and percentages were used to analyze the data. The result of the analysis and interpretation revealed that bureaucracy has too much innovation and not rigidity, it sees human feelings and not regarding human feelings and not regarding humans as programmed like machines and appropriately manipulated to produce standard outcome in the organizations. It was also discovered that rules and regulation encourage the operation of Power Holdings in Anambra State. Impersonal orientation help the actualization of the organizations objectives. Close supervision and control also help bureaucrates in the process of carrying out assigned duties. It was recommended from the study that the organization should view their staff as human that have feelings and not like machine that can be programmed. The researcher also reminds that the should neither be two rigid nor too flexible to her workers but a PHCN balance should be struck. Employees should be exposed to learning opportunities so as to bring out creativity and innovativeness in them.

TABLE OF CONTENTS

Title Page ii

Approval Page iii

Dedication iv

Acknowledgement v

Abstract vi

Table of Contents vii

CHAPTER ONE

1.1 Background of the study 1

1.2 Statement of the Problem 13

1.3 Objective of the study 14

1.4 Scope and Limitation of study 15

1.5 Significance of the study 16

1.6 Problems and Its Setting 17

1.7 Theoretical Framework 19

1.8 Statement of Hypothesis 21

1.9 Definition of Terms 22

Reference

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Introduction 27

2.2 Overview of the Concept 28

2.3 Meaning and Concepts of Bureaucracy 37

2.4 Types of Bureaucracy 43

2.5 Element of Bureaucracy 45

2.6 Functions for Bureaucracy 51

2.7 Principles of Bureaucracy 53

2.8 Merit of Bureaucracy 59

2.9 Demerits of Bureaucracy 64

2.10 Summary 73

References

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1 Research Methodology 75

3.2 Research Design ` 75

3.3 Method of 76

3.4 Sample Size 77

3.5 Sampling Techniques 78

3.6 Data Analysis Techniques 78

References

CHAPTER FOUR

4.1 Presentation Analysis and Interpretation of Data 80

4.2 Data Analysis 80

4.3 Research Findings 85

CHAPTER FIVE

Summary of Finding, Conclusion and Recommendation

5.1 Summary of Findings 87

5.2 Recommendation 88

5.3 Conclusion 88

Bibliography

Appendixes

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BUREAUCRACY AND EFFICIENCY IN NIGERIA PUBLIC ENTERPRISES (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN)

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