ABSTRACT This study was carried out on the relationship between business support services and performance of small and medium enterprises; using CAPMER and some selected SMEs as a case study. It was carried to determine the nature of business support services offered by CAPMER, to examine the user’s expectations on the services offered by CAPMER to SMEs, and the relationship between the support services and the performance of small and medium enterprises. The study adopted a descriptive research design. The study was done in Kigali Rwanda among the SMEs supported by CAPMER and staff of CAPMER involved with offering services to these SMEs. The sample size was determined to be 152 out of the population of 250 it was selected using a stratified sampling design. Data was collected using questionnaires and was analyzed qualitatively and quantitatively using thematic analysis. From the findings of the study, it was found the nature of business support services offered by CAPMER are both financial and non-financial but the most offered are non-financial support service to SMEs where user’s expectation from CAPMER service are more financial services than non financial services. The factors affecting CAPMER in the delivery of services to SMEs, There is a positive relationship between support services and the performances SMEs,.the increase in business support services improve the performance of SMEs. Therefore, it was concluded that there is a positive relationship between business support services and the performance of SMEs even if there are some factors which affect the delivery of those services.
3acqueline, K (2022). Business Support Services and the Performance of Small and Medium Enterprises a Case of Capmer and Selected Smes Rwanda.. Afribary. Retrieved from https://tracking.afribary.com/works/business-support-services-and-the-performance-of-small-and-medium-enterprises-a-case-of-capmer-and-selected-smes-rwanda
3acqueline, Kaneza "Business Support Services and the Performance of Small and Medium Enterprises a Case of Capmer and Selected Smes Rwanda." Afribary. Afribary, 27 Sep. 2022, https://tracking.afribary.com/works/business-support-services-and-the-performance-of-small-and-medium-enterprises-a-case-of-capmer-and-selected-smes-rwanda. Accessed 15 Nov. 2024.
3acqueline, Kaneza . "Business Support Services and the Performance of Small and Medium Enterprises a Case of Capmer and Selected Smes Rwanda.". Afribary, Afribary, 27 Sep. 2022. Web. 15 Nov. 2024. < https://tracking.afribary.com/works/business-support-services-and-the-performance-of-small-and-medium-enterprises-a-case-of-capmer-and-selected-smes-rwanda >.
3acqueline, Kaneza . "Business Support Services and the Performance of Small and Medium Enterprises a Case of Capmer and Selected Smes Rwanda." Afribary (2022). Accessed November 15, 2024. https://tracking.afribary.com/works/business-support-services-and-the-performance-of-small-and-medium-enterprises-a-case-of-capmer-and-selected-smes-rwanda