COMMUNICATION AS A TOOL FOR EFFECTIVE MANAGEMENT IN AN ORGANIZATION (CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA, ENUGU)

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ABSTRACT

Many organizations encounter various problems in communication within and outside the organization. Due to this fact, the researcher deemed it necessary to research into various communication techniques/system, methods and channels of communication adopted by Power Holding Company of Nigeria Plc in the achievement of an organizational performance.

The aims of this write-up was actually to determine the adequacy of communication system in Power Holding Company of Nigeria and also to ascertain the possible barriers, that would hinder the effectiveness of the system which in turn effects the organization performance. In carrying out this research, review of related authors’ works was actually on barriers, principle and importance of communication.

To ascertain the people opinion on the adequacy and the possible communication barriers, there would be no other way of determining the opinion of different individuals rather than through questionnaires, oral interview and observation.

From the questionnaires, presentation of analysis and interpretation of data were drawn, showing that there are certain communication barriers that hinder organization performances. Some recommendations were then deduced from the findings which the researcher feels that if management adopts it may improve the role of communication system in Power Holding Company of Nigeria.

TABLE OF CONTENTS

Title Pagei

Approval Pageii

Dedicationiii

Acknowledgementiv

Abstractv

CHAPTER ONE:

INTRODUCTION

1.1Background to the Study1

1.2Statement of Problem6

1.3Objectives of the Study7

1.4Significance of the Study8

1.5Scope of the Study9

1.6Research Questions10

1.7Research Hypothesis10

1.8Limitations of the Study11

1.9Definition of Terms12

References13

CHAPTER TWO:

REVIEW OF LITERATURE14

2.2Communication Process16

2.3Channels/Methods of Communication21

2.4Need for Effective Communication26

2.5Barriers to Effective Communication29

2.6Principles of Effective Communication32

References36

CHAPTER THREE:

RESEARCH DESIGN AND METHODOLOGY

3.1Research Design37

3.2Population of the Study 38

3.3Area of Study 38

3.4Sample Size39

3.5Sampling Technique 40

3.6Instrument for Data Collection41

3.6.1 Questionnaire41

3.6.2 Interview 42

3.6.3 Library Research43

3.7Method of Data Collection43

3.8Method of Data Analysis45

CHAPTER FOUR

4.1Presentation and Analysis of Data46

CHAPTER FIVE:

DISCUSSIONS, RECOMMENDATION AND CONCLUSIONS

5.1Discussion of Results/Findings56

5.2Conclusion 59

5.3Implication(s) of the Research Findings 60

5.4Recommendations61

5.5Suggestions for Further Research 64

References66

Bibliography 67

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COMMUNICATION AS A TOOL FOR EFFECTIVE MANAGEMENT IN AN ORGANIZATION (CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA, ENUGU)

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