Computer Resource Availability and Organizational Performance in Cimerwa Plant Ltd in Rwanda

ABSTRACT This study was set out to establish the computer resource availability and organizational performance in CIMERWA Plant Ltd in Rwanda. Specifically the study wanted to (i) establish the extent of computer resource availability in CIMERWA Plant Ltd and (ii) determine the level of staff performance in CIMERWA Plant Ltd (iii) determine if there is a significance relationship between Computer Resource Availability and staff performance in CIMERWA Plant Ltd (iv) recommend strategies to further enhance the performance of the staff in CIMERWA Plant Ltd in Rwanda base on the findings of the study. The study employed a descriptive co-relational design; data were collected from 174 respondents using self administered questionnaires as data collection instrument. Data were analyzed at uni-variate level using frequency counts and summary statistics and Pearson Linear Correlation coefficient at bi-variate level. The study revealed that staff performance indicators in CIMERWA Plant Ltd are affected by computer resource availability. From the above findings appropriate conclusions and recommendations including those for further research were made. Recommendations from the study were: (i) CIMERWA Plant Ltd should put in place well established financial performance strategies based on the organization level and rank of employees, (ii) CIMERWA Plant Ltd should ensure that the work schedules of all employees are well set and that every employee is given what can be accomplished with in the expected time, (iii) Employees should make an effort to understanding of work processes and execute their tasks well and accomplish them in time to enable the organization realize its objectives, (iv) Employees should be properly rewarded financially so as to improve on the care given to customers to attract more of them leading to the growth of the organization, (v) There is need for management of computer resource availability and organizational performance in CIMERWA Plant Ltd to motivate employees using different means since individual satisfaction differs and people can be satisfied in different ways, (vi) Employees should go for further training in their respective areas of specialization to improve on their work process in terms of understanding what ~to and how to do it. 

TABLE OF CONTENTS

Preliminaries

Declaration A

Declaration B ii

Approval sheet iii

Dedication iv

Acknowledgement v

List of abbreviations vi

Abstract vii

Chapter Page

One THE PROBLEM AND ITS SCOPE 1

Background of the Study 1

Statement of the Problem 3

Purpose of the Study 5

Research Objectives 5

Research Questions 5

Hypothesis 6

Scope 6

Significance of the Study 7

Operational Definitions of Key Terms 7

VIM

Two REVIEW OF RELATED LITERATURE 10

Introduction io

Concepts, Ideas, Opinions from Authors/Experts 10

Theoretical Perspectives 15

Related Studies 20

Three METHODOLOGY 24

Research Design 24

Research Population 24

Sample Size 24

Sampling Procedure 25

Research Instrument 26

Validity and Reliability of the Instrument 26

Data Gathering Procedures 26

Data Analysis 27

Ethical Considerations 28

Limitations of the Study 29

Four PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 31

Five FINDINGS, CONCLUSIONS, RECOMMENDATIONS 41

Findings 41

Conclusions 43

Recommendations 44

ix

References 48

Appendices 51

Appendix I - Transmittal Letter 51

Appendix II - Clearance from Ethics Committee 53

Appendix III - Informed Consent 54

Appendix IV - Research Instrument 56

Researcher’s Curriculum Vitae 64