Abstract
The aim of research study is to construct a web based system that enables customers to order
products and services online. This study aims to make products and services availability a
must to all customers in need of the service.
The project was guided by objectives listed below:
To develop a system that facilitate real time processing capabilities by enabling
customers to register online and receive their login details on their mobile
phones.
To develop a system that have a robust database handling ability that keeps track
of which customers buy which products and then send them promotional alerts
through email or sms.
To create a system that provides built in tracking and reporting metrics.
To allow customers to view products, services and prices online.
To equip customers with a Multiple Payment Mode Compatible system then
upload proof of payment though the system
The system must enable the users to prioritize the requests. Different problems
require different priorities.
To create a system with an online helpdesk with a single point of contact to end
users.
Data was collected from system users using information gathering techniques which include
interviews, questionnaires, and observations. The collected data was then converted into
meaningful information (during the analysis phase) with the use of tables and diagrams as
well as explanations to shed more light on the pictorial presentations. The system design used
the client server architecture to implement the inference mechanism while the database
component was implemented using MySQL. The user interface was implemented using
HTML and PHP. Testing and validation techniques were applied to make sure the system
meets its intended purpose and also satisfy user requirements.
MASUNUNGURE, J (2021). Customsteel Trading E-Customer Servicing And Expert System. Afribary. Retrieved from https://tracking.afribary.com/works/customsteel-trading-e-customer-servicing-and-expert-system
MASUNUNGURE, JAMES "Customsteel Trading E-Customer Servicing And Expert System" Afribary. Afribary, 05 May. 2021, https://tracking.afribary.com/works/customsteel-trading-e-customer-servicing-and-expert-system. Accessed 09 Nov. 2024.
MASUNUNGURE, JAMES . "Customsteel Trading E-Customer Servicing And Expert System". Afribary, Afribary, 05 May. 2021. Web. 09 Nov. 2024. < https://tracking.afribary.com/works/customsteel-trading-e-customer-servicing-and-expert-system >.
MASUNUNGURE, JAMES . "Customsteel Trading E-Customer Servicing And Expert System" Afribary (2021). Accessed November 09, 2024. https://tracking.afribary.com/works/customsteel-trading-e-customer-servicing-and-expert-system