DESIGN AND IMPLEMENTATION OF VOICE ORGANIZATION (A CASE STUDY OF NOKIA)

Overview
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ABSTRACT

Voice based xml is the name of a technology standard developed and managed by the Voice based xml Forum (www.voice based xml.org). It builds upon the work of earlier technologies such as VoXML from Motorola and SpeechML from IBM to create a standardized way to interact with services through a voice interface. Not surprisingly, this technology is XML-based. The Voice based xml Forum was founded by AT&T, Lucent Technologies, Motorola, and IBM with the "aim to drive the market for voice- and phone-enabled Internet access by promoting a standard specification for VXML, a computer language used to create Web content and services that can be accessed by phone." The 1.0 Release of the Voice based xml Specification was presented to the W3C for approval in March, 2000 and can be downloaded from the Voice based xml Forum website.

TABLE OF CONTENTS

TITLE PAGE

CERTIFICATION

DEDICATION

ACKNOWLEDGEMENT

ABSTRACT

TABLE OF CONTENTS

CHAPTER ONE

INTRODUCTION

1.1STATEMENT OF PROBLEM

1.2AIMS AND OBJECTIVE

1.3PURPOSE OF STUDY

1.4IMPORTANCE OF STUDY

1.5SCOPE OF THE STUDY

1.6LIMITATION OF THE STUDY

1.7DEFINITION OF TERMS

CHAPTER TWO

2.0LITERATURE REVIEW

CHAPTER THREE

3.0ANALYSIS OF THE EXISTING SYSTEM

3.1METHOD OF DATA COLLECTION

3.2REFERENCE TO WRITTEN DOCUMENT

3.3INPUT, PROCESS, OUTPUT ANALYSIS

3.4PROBLEMS OF THE EXISTING SYSTEM

3.5JUSTIFICATION OF THE NEW SYSTEM

3.6INFORMATION FLOW DIAGRAM

CHAPTER FOUR

4.0THE DESIGN OF THE NEW SYSTEM

4.1OUTPUT SPECIFICATION AND DESIGN

4.2INPUT SPECIFICATION AND DESIGN

4.3FILE DESIGN AND STRUCTURE

4.4PROCEDURE CHART

4.5SYSTEM FLOW CHART

4.6SYSTEM REQUIREMENT

4.7MANPOWER

4.6IMPLEMENTATION

4.7DESIGN STANDARD

4.7.1PROGRAM DESIGN

4.7.2PROGRAM FLOWCHART

4.7.3PSEUDO CODE

4.7.4CODING

4.7.5TEST DATA/TEST RUN

4.7.6USER TRAINING – AN OVERVIEW

4.7.7CUTOVER PROCESS

CHAPTER FIVE

5.0DOCUMENTATION

5.1THE USER DOCUMENTATION

5.2THE PROGRAMMER DOCUMENTATION

5.3RECOMMENDATIONS

5.4RECOMMENDATION

5.5SUMMARY

5.6CONCLUSION

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DESIGN AND IMPLEMENTATION OF VOICE ORGANIZATION (A CASE STUDY OF NOKIA)

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