Determinants Of High Labour Turnover Among Domestic Workers In Ruaraka Constituency, Nairobi City County, Kenya

ABSTRACT

The purpose of the study was to investigate the determinants leading to high labour turnover of domestic workers in Lucky summer estate in Ruaraka constituency. The overall objective of the study was to establish the reasons that lead to high labour turnover among domestic workers in Lucky summer estate in Ruaraka constituency. The study was seeking to establish if poor pay, mistreatment and working conditions lead to high labour turnover. Target Population was 500 house helps in Lucky Summer Estate. The sample size of the study was selected using systematic sampling whereby after every 10th house one house help was chosen to get a sample of 50 respondents which comprised of 10% of the population. Data was collected from respondents using questionnaires and interview questions. Cronbach alpha coefficient was used to test reliability. This study adopted quantitative approach to analyze data collected on the determinant of labour turnover among domestic workers in Ruaraka. Pilot study was done by the researcher to pretest and validate the questionnaires. Data collected was analyzed SPSS software version 21 was used in the analysis of the collected data and presented through frequencies, percentages, correlation and regression were also used. Regression output indicated that the model explained 60 % of variance in labour turnover meaning 40% of what affects labour turnover is explained by other factors in Ruaraka apart from Mistreatment, Poor pay and Working conditions. The findings of this study showed that Labour turnover is positively affected by pay, mistreatment of domestic workers and working conditions. Favourable climate in the workplace leads to improved performance of the employees and the organization as a whole. The level of pay level and benefits plays a vital role in the employee retention, employee satisfaction which reduces labour-turnover. The study also found out that mistreatment in the workplace increases labour turnover which can lead to legal issues. The reverse is true that where employees are allowed to work and are not mistreated, the labour turnover is quite low. The researcher suggests further research to be undertaken which may include studies on the factors that affect the employee retention among domestic workers, how work environment affect productivity of domestic workers, Role of employers in reducing employee turnover