Effect of E-Governance Strategic Implementation on Public Service Delivery in Nigeria

The Public Sector Management in Nigeria has numerous challenges in providing effective public services, particularly in the developing economies, as these services are provided through manual working systems, with lower level of transparency and accountability. The main objective of this study is to examine the effect of e-Governance on public sector delivery in SouthEast Nigeria: focusing National Youth Service Corporations (NYSC). The specific objectives are to: (1) ascertain the effect of e-Administration on public service delivery in Nigeria. (2) investigate the effect of e-registration on public service delivery in Nigeria. The research design of the study was sample survey method. The population of this study comprises of the 10,000 Corp members. The sample size was 324. Research questions were answered using mean score and standard deviation. The hypotheses stated were tested using single regression analysis. The following are the major findings of the study: (1) The study revealed that e-Administration has significant effect on public service delivery in Nigeria since e-Administration improves job performance in NYSC office and fosters the achievement of organizational goals and e-administration connects government with other world and enhance citizens participation in Government because observed values of t – statistics (6.026) was greater than its critical values (0.000). (2) The study revealed that e-Registration has significant influence on public service delivery in Nigeria since e-Registration eradicate duplication of Corp member entries thereby enhance transparency and accountability
and e-Registration reduces stress of long queuing in NYSC office for registration because observed values of t – statistics (13.003) was greater than its critical values (0.000). The study concluded that there is significant positive effect of e-Governance on public service delivery in Nigeria especially in National Youth service Corporation (NYSC). The study recommended that government should also enact ICT laws that will make computer literacy a compulsory aspect for every public or civil servant both at the local, state and federal levels. The policy should also include creation of ICT awareness with computer literacy
programmes among public servants.