Employee Attitudes And Performance In Local Governments Of Uganda: A Case Study Of Nawanjofu Subcounty. Butaleja District In Eastern Uganda

ABSTRACT

This study set out to find out the relationship between employee attitudes and performance in

Local Governments. It was guided by three research objectives as follows: (I) To find out the relationship between employee attitudes and productivity in Nawanjofu sub county Local Government, (II) To determine the relationship between job satisfaction and productivity in

Nawanjofu sub county. (III) To determine how employee involvement improves service delivery in

Nawanjofu Sub County. The study used a descriptive cross section research design which

involved establishing the relationship between the independent variable and the dependent

variable. The quantitative data was obtained using structured questionnaires from different

categories of people such as respondents from the Nawanj ofu sub county Local Government,

while the qualitative data was obtained from key informants, interviews and observations. The study was based on a population of 100 individual members with more than half of it

constituting women where a sample size of 30 was selected. Quantitative data from

questionnaires were analysed by use of figures, and frequency tables. After the data was

collected, hand written notes were assembled and typed into word processing program-MS

word. The findings on the study revealed that there is a positive significant relationship between

employee attitudes and productivity in Local Governments. The result implies that as employees improve on attitudes towards work, their productivity in the local government will

increase. Since this leads to the rejection of the null hypothesis that there is no relationship

between employee attitudes and productivity in Local Governments. This finding was

subjected to verification to test the hypothesis; there is a significant relationship between

employee attitudes and Service delivery.” by comparing the significance of the correlation to

the recommended significance that employee attitudes have a strong and positive relationship

with revenue collection in Nawanjofu sub county Local Governments. This means that

increased adherence to employee attitudes is expected to improve on revenue collection within

Nawanjofu sub county Local Government. The study concluded that job satisfaction,

performance, Involvement, staff commitment and Performance are associated and inter-related

and together lead to the realization of organizational objectives. Some other factors which

influence on the performance should be explored by further study. The study recommended

that Performance standards should be established and communicated to the employees by the

local government of Uganda. This will help employees to achieve the standards and perform

well. Employees who are reaching standards and or above standard should be appreciated and

rewarded, Fair pay, benefits, promotion opportunities and good supervision should be in the

organization to satisfy the employees in order to enhance the performance, Good leadership

styles as to fit for the organizational conditions may be satisfied the workers and ldentifying

weaknesses of employees may be the best one to improve the Worker’s performance, because

it indicates the area which training should be Provided.

Table of Contents

DECLARATION..........................

APPROVAL................................ ii

DEDICATION ................................................fl

ACKNOWLEDGEMENT...................................... iv

TABLE OF CONTENTS................................................. V

LIST OF ACRONYMS/ABBREVIATIONS.......................... vii

ABSTRACT................................................. viii

LIST OF TABLES................................................... ix

CHAPTER ONE ...............................................1

GENERAL INTRODUCTION .........................................1

1.Olntroduction ........................................1

1.1 Background of the Study..................................... 1

1.1.1 Historical Background

1.1.4 Contextual Background.................................... 4

1.7.1 Content Scope.......................................... 6

1.7.2 Geographical Scope............................................. 6

1.7.3 Time Scope...................................................... 7

1 .SConceptual Frame work...................................... 7

Independent Variables Dependent Variables...................... 7

1.9 Operational Definitions.............................................. 7

CHAPTER TWO.............................................. 9

LITERATURE REVIEW ...............................................9

2.0 Introduction........................................

2.1 Theoretical Review....................................... 9

2.2 The relationship between employee attitudes and productivity................................... 10

2.3 The correlation between employee attitudes and service delivery ......................................................13

CHAPTER THREE........................................................ 15

RESEARCH METHODOLOGY.................................... 15

3.1 Introduction.......................................................... 15

3.2 Research Design................................................. 15

3.3 Area of the Study....................................... 15

3.4 Population of the study......................................... 15

3.5 Sample Size................................. 15

3.6 Sampling Techniques.................................. 16

3.6.1 Purposive Sampling........................................... 16

3.6.2 Random sampling....................................... 16

3.7 Validity and Reliability ...........................................16

3.8 Data Collection Tools........................................... .16

3.8.1 Questionnaires.............................................. 16

3.8.2 Interview guide 17

3.9 Data Analysis 17

3.10. Ethical Consideration 17

3.10. Limitations and delirnitations of the study 17

CHAPTER FOUR 19

DATA ANALYSIS 19

PRESENTATION AND INTERPRETATION OF FINDiNGS 19

4.1 Introduction 19

4.2 Descriptive characteristics of the sample 19

4.2.3: Distribution of Respondents by Level of Education 20

4.3. 1 The relationship between employee attitudes and productivity in Nawanjofu sub county Local

Government 22

DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS 26

5.Olntroduction 26

5.1. Discussion of the Findings 26

5.1.1 The relationship between employee attitudes and productivity in 26

Nawanjofu sub county Local Government 26

51.2. The relationship between employee attitudes and Service delivery in Nawanjofu sub county

Local Government 26

5.1.3 The relationship between employee attitudes and staff performance in Nawanjofu sub county.......................... .27

5.2 Conclusions............................................ 27

5,3 RecommendationS.................................... 29

REFERENCES’ ...........................................30

APPENDiX......................................... A

APPENDIXI3.............................................. 36

APPENDIX C...................................................... 37