Employee Welfare Services and Job Performance in Airtel Kampala Uganda

ABSTRACT The study investigated examined the effect of employee welfare services on job performance in Airtel Kampala Uganda. It had four specific objectives which included; ; to examine the effect of medical services on job performance in Airtel Kampala Uganda, to determine the effect of canteen services on job performance in Airtel Kampala Uganda, to assess the effect of transport services on job performance in Airtel Kampala Uganda and to establish the effect of housing services on job performance in Airtel Kampala Uganda. The study followed a descriptive cross sectional survey design. The study adopted descriptive analysis and it had a population of 500 and a sample size of 222 respondents. Simple random sampling was used in order to give the respondents equal chance of being selected to participate in filling of the questionnaires. However the findings of the study indicated the following; medical/health services significantly affects job performance in Airtel Kampala Uganda, there is a significant effect canteen services has on job performance in Airtel Kampala Uganda, this also implied that effective canteen services improves the level of job performance in Airtel Kampala Uganda. The researcher concluded that; applying of medical services as an employee welfare service system can lead to the improvement in the job performance since it increases on the quality, productivity and efficiency while at work, job performance can be improved once canteen services are effectively provided because it helps to increase the customer care by the employees within Airtel, thus giving satisfaction to the end customer by availing the desired service when needed, provision of transport services as an employee welfare service system can lead to the improvement of job performed by employees since it increases on the quality, productivity and efficiency during work execution and Airtel always try to provide accommodation facilities to its employees even though its not so much effective. It was recommended that; after the presentation and discussion of findings, plus the conclusions derived there from, the study ends with making recommendations and suggestions for further studies. The recommendations were based on the objectives of the study. On medical services, the study recommends that Airtel increases its medical allowances to its employees. Also, Airtel should have better medical facilities that can handle emergencies once they arise. In doing this, Airtel will motivate her employees and this will reduce on employee turnover rate. The study contributed to knowledge through the following; one of the most prominent findings from this study is the fact that it has provided evidence to support the fact that employee welfare services can improve the job performance in Airtel Kampala Uganda, another important revelation that can be attributed to this study is that it is now clear that employee welfare services is somehow lacking, little is done through to improve job performance in Airtel Kampala Uganda. One of the most prominent findings from this study is the fact that it has provided evidence to support the fact that employee welfare services can improve job performance in Airtel Kampala Uganda. The research gap that has been filled by this study, it is the fact that the study covered both the content and geographical gap of employee welfare services and job performance. Another important revelation that can be attributed to this study is that it is now clear that employee welfare services is somehow lacking, little is done through to improve job performance in Airtel Kampala Uganda.