Enhancing Project Performance Through Procurement, Supply Chain And Behavioural Management: A Case Study

ABSTRACT

The study aimed at determining how project performance could be enhanced through procurement, supply chain and behavioural management at the MAK Catering Services Limited. In this quantitative study, questionnaires were used as the research tool to investigate the perceptions the employees had of supply chain and behaviour management at the company. Data obtained were collated, organized and analysed using the Statistical Package for Social Sciences (SPSS) analysis software to produce results. The results produced suggested that production, inventory and information were the processes (critical success factors) within the MAK Catering supply chain that the company had significant challenges with, and which had the greatest impact on performance in their service delivery. The study also revealed that the behaviours of the people within the supply chain was very crucial, because the supply chain could not exist without the people. Orientation and training, particularly on the mission and vision as well as communication were found to be critical to behaviour management at MAK Catering. With these findings, KPIs and a framework were developed to assist in the measurement and management of the identified aspects of the supply chain and employee behaviour that needed attention. The researcher recommended that, periodic performance measurement and management systems could be introduced at MAK Catering, using the framework and KPIs developed from the study; to enhance the performance of the supply chain and push employees to meet the mark. In addition, the management could invest in the employees primarily through orientation, to help employees to have a clearer perception of the importance of their job and make them aware of the critical role they have to play in order for the vision to be attained.