DECLARATION ............................................................................................................................................ 2
RELEASE FORM ................................................................................................................................................ 3
DEDICATION ................................................................................................................................................ 6
ACKNOWLEDGEMENTS ............................................................................................................................ 7
ACRONYMS .................................................................................................................................................. 8
CHAPTER ONE .............................................................................................................................................. 14
INTRODUCTION ........................................................................................................................................... 14
1.0 INTRODUCTION .................................................................................................................................... 14
1.1 BACKGROUND OF THE STUDY ............................................................................................................. 15
1.2 PROBLEM STATEMENT ........................................................................................................................ 17
1.3 Objectives Of The Research ............................................................................................................... 17
1.4 Research Questions ............................................................................................................................ 17
1.5 Limitations .......................................................................................................................................... 18
1.6 Delimitations ...................................................................................................................................... 18
1.7 Literature Review ............................................................................................................................... 18
1.8 Theoretical Framework ...................................................................................................................... 21
1.9 Research Methodology ....................................................................................................................... 21
1.10 Research Design ................................................................................................................................. 22
i. Qualitative Research Design .................................................................................................................. 22
ii. Quantitative Research Design ................................................................................................................ 23
iii. The Case Study Technique ..................................................................................................................... 23
I. Sampling ................................................................................................................................................. 24
II. Sample Population .................................................................................................................................. 24
III. Sampling Procedure ........................................................................................................................... 24
IV. Non-Probability Sampling Method .................................................................................................... 24
V. Purposive / Judgemental Sampling ........................................................................................................ 25
VI. Data Collection Tools ......................................................................................................................... 25
VII. Questionnaires .................................................................................................................................... 25
VIII. Interviews ........................................................................................................................................... 26
1.12 Data Collection Procedures ............................................................................................................... 27
1.13 Ethical Considerations and Original Contribution To Existing Literature ..................................... 27
1.14 Operational Definitions ...................................................................................................................... 28
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1.15 Chapter Breakdown............................................................................................................................ 28
CHAPTER TWO ............................................................................................................................................. 29
PUBLIC POLICY AND TOOLS FOR SERVICE DELIVERY IN ZIMBABWE ......................................... 29
2.0 Introduction ........................................................................................................................................ 29
2.1 Definitions Of Public Policy .............................................................................................................. 29
2.2 Elements Of Public Policy ................................................................................................................. 30
2.3 Rural Local Government ................................................................................................................... 30
2.4 Rural Districts Councils Act [Chapter 29:13] ................................................................................... 31
2.5 Factors Promoting Effectiveness In Service Delivery ....................................................................... 32
a. Legal Factors .......................................................................................................................................... 32
b. Institutional ............................................................................................................................................. 33
c. Normative guidelines .............................................................................................................................. 36
2.6.1 Public Policy on Service Delivery in South Africa ............................................................................ 36
2.6.2 Public Policy on Service Delivery in Kenya - Kijiado Local Authority ............................................ 38
2.7 Tools For Service Delivery ................................................................................................................. 39
2.8 Theoretical Framework On The Effectiveness Of Public Policy And Other Tools In Promoting Service Delivery ............................................................................................................................................... 39
2.9 Major Hindrances on Service Delivery in Zimbabwe’s RLAs .......................................................... 40
2.10 Chapter Conclusion............................................................................................................................ 41
CHAPTER 3 .................................................................................................................................................... 41
SERVICES AT MUTARE RURAL DISTRICT COUNCIL .......................................................................... 41
3.0 Introduction ........................................................................................................................................ 41
3.1 Situational Analysis............................................................................................................................ 41
3.2 Staff Of The Rural District Council .................................................................................................. 43
3.3 Organogram For The Staff At Mutare Rural District Council ........................................................ 44
3.4 Powers Of Mutare Rural District Council ......................................................................................... 44
3.5 Departments And Their Functions .................................................................................................... 44
3.6 Service Delivery .................................................................................................................................. 45
3.7 Relationship With Stakeholders ......................................................................................................... 47
3.8 Clients Of Council .............................................................................................................................. 48
CHAPTER 4 .................................................................................................................................................... 48
EFFECTIVENESS OF MRDC IN SERVICE DELIVERY INITIATIVES ................................................. 48
4.0 Introduction ........................................................................................................................................ 48
4.1 Response Rate ..................................................................................................................................... 49
Table 1: Response Profile of the Respondents ............................................................................................... 49
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4.2 Findings And Discussion ................................................................................................................... 50
4.3.1 Questionnaire Response Rate ............................................................................................................ 50
Table 2: Questionnaire response rate ............................................................................................................. 50
4.3.2 Interview Response Rate .................................................................................................................... 50
Table 3: Interview Response Rate ................................................................................................................... 51
Fig 2: population in Mutare rural district ...................................................................................................... 51
4.4 Rating the state of the infrastructure in Mutare Rural District ........................................................ 52
Fig 3: State of Infrastructure .......................................................................................................................... 52
Fig 4: A road connecting the Red Zone Areas in Chiadzwa Mining Concession and the Business Center at Bambazonke (Marange) .................................................................................................................................. 52
Fig 5: Graded road at Bambazonke Business Centre .................................................................................... 53
Table 4: Routine work for road maintenance ................................................................................................ 53
4.4.1 Water Supply ...................................................................................................................................... 54
Table 5: Selected service delivery programmes from 2011-2016 ................................................................... 55
4.4.2 Electricity ............................................................................................................................................ 56
Fig 6: Chipendeke Clinic at Himalaya ........................................................................................................... 57
4.4.3 Health and Educational Facilities ..................................................................................................... 57
4.4.4 State of infrastructure at Healthcare Centres ................................................................................... 58
4.4.5 Construction of Waiting Mother’s Shelter ........................................................................................ 58
4.4.6 Construction of Teacher’s Houses .................................................................................................... 58
4.4.7 Pegging of Stands ............................................................................................................................... 59
Fig 7: Marange Police Station near Bambazonke Business Centre.............................................................. 59
Fig 8: the retail outlets in Mutare rural district ............................................................................................. 60
Fig 9: Bambazonke B/C .................................................................................................................................. 60
Table 6: weekly activities of MRDC ................................................................................................................ 61
4.5 Effects of the Central Government Policy on the Sustainability of Service Provision and Investment Attraction ...................................................................................................................................... 61
4.6 Public Service Delivery Programmes Undertaken by MRDC in partnership with Stakeholders .... 62
4.7 Service Delivery Challenges ............................................................................................................... 63
4.8 Chapter Conclusion............................................................................................................................ 66
CHAPTER 5 .................................................................................................................................................... 66
SUMMARY, CONCLUSION AND RECOMMENDATIONS ....................................................................... 66
5.0 Introduction ........................................................................................................................................ 66
5.1 Summary Of Findings ........................................................................................................................ 66
5.2 Conclusion .......................................................................................................................................... 69
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5.3 Recommendations .............................................................................................................................. 70
5.4 Summary ............................................................................................................................................. 72
BIBLIOGRAPHY ........................................................................................................................................ 73
Appendix 1 .................................................................................................................................................... 77
Appendix 2 ...............................................................................................................................
NZWATU, M (2021). EXPLORING THE EFFECTIVENESS OF PUBLIC POLICY IN ENHANCING SUSTAINABLE SERVICE DELIVERY BY LOCAL AUTHORITIES: THE CASE OF MUTARE RURAL DISTRICT. Afribary. Retrieved from https://tracking.afribary.com/works/exploring-the-effectiveness-of-public-policy-in-enhancing-sustainable-service-delivery-by-local-authorities-the-case-of-mutare-rural-district
NZWATU, MAKOMBORERO "EXPLORING THE EFFECTIVENESS OF PUBLIC POLICY IN ENHANCING SUSTAINABLE SERVICE DELIVERY BY LOCAL AUTHORITIES: THE CASE OF MUTARE RURAL DISTRICT" Afribary. Afribary, 04 May. 2021, https://tracking.afribary.com/works/exploring-the-effectiveness-of-public-policy-in-enhancing-sustainable-service-delivery-by-local-authorities-the-case-of-mutare-rural-district. Accessed 09 Nov. 2024.
NZWATU, MAKOMBORERO . "EXPLORING THE EFFECTIVENESS OF PUBLIC POLICY IN ENHANCING SUSTAINABLE SERVICE DELIVERY BY LOCAL AUTHORITIES: THE CASE OF MUTARE RURAL DISTRICT". Afribary, Afribary, 04 May. 2021. Web. 09 Nov. 2024. < https://tracking.afribary.com/works/exploring-the-effectiveness-of-public-policy-in-enhancing-sustainable-service-delivery-by-local-authorities-the-case-of-mutare-rural-district >.
NZWATU, MAKOMBORERO . "EXPLORING THE EFFECTIVENESS OF PUBLIC POLICY IN ENHANCING SUSTAINABLE SERVICE DELIVERY BY LOCAL AUTHORITIES: THE CASE OF MUTARE RURAL DISTRICT" Afribary (2021). Accessed November 09, 2024. https://tracking.afribary.com/works/exploring-the-effectiveness-of-public-policy-in-enhancing-sustainable-service-delivery-by-local-authorities-the-case-of-mutare-rural-district