ABSTRACT This study was set out to establish the extent to which customer care affects organizational performance in chase bank. Specifically the study was to establish Roles of customer care in the performance of an organization in the competitive environment, ways of improving customer care service, establish the problems or weakness of customer care in chase bank. The findings of the research revealed that customer care has a number of benefits, these include enthusiastic customers tell o...
ABSTRACT The topic was based on the accounting information systems on the performance of world Health Organization. The objectives of the study were the level of accounting information system and world Health Organization in Kampala, the Uganda. Level of performance and world Health Organization in Kampala Uganda, to determine if there was a big difference in the level of accounting information system and performance of World Health Organization, and to determine if there was significant rel...
ABSTRACT Principal leadership styles had been recognized by educationists and other stakeholders across the world as a key aspect of an education system. It had been used to judge the level of discipline of learners. Student discipline in learning institutions had received high attention, not only in Kenya but all over the world. In fact many education researchers across the globe have been concerned with the question of the factors that contribute to variation in student discipline among s...
ABSTRACT This report is entitled “Bank Credit Scheme and success of entrepreneurial projects in Equity Bank Uganda Ltd”. The objectives of this study are; to determine the requirement of loaning followed by Equity Bank Uganda Ltd in terms of success of entrepreneurial Project. To find out the process through the successful projects are evaluated by the Bank, to determine the factors that negatively affect the Bank credit Scheme and Success of entrepreneurial Projects that have bbrrowed fr...
ABSTRACT The study aimed at finding the relationship between credit policy management and performance of Micro-finance Institutions in Uganda. It mainly looked at Pride Uganda in Kampala city. The study was intended to evaluate the credit policy management elements in Uganda. The researcher utilized both quantitative and qualitative methods for data analysis. Respondents included credit officers and MFI clients, both male and female. The outcome of the research revealed that there are specif...
ABSTRACT This study was carried out to investigate on the effect of budgeting on the performance of micro finance institutions. It aimed at achieving the following objectives, to establish the impact of budgeting on micro finance institutions performance to identify indicators of performance in micro finance institutions and to establish the relationship between budgeting and performance of micro finance institutions. The study was catTied out to establish the reasons why many micro finance ...
TABLE OF CONTENTS DECLARATION···············································································-····-·-·······-····················-···· i DEDI CATION ......................•......................... ·-·-·····-····-·-·-·················-·················-·················· ii ACKNOWLEDGEMENT·····...
ABSTRACT The main aim of this research was to establish the role of quality service delivery and customer satisfaction in Quality Chemicals Katwe Uganda. The study was guided by the following objectives; To establish the role of accessibility of services towards customer satisfaction, the role of price towards customer satisfaction and ability of services towards customer satisfaction. The study established that; ability of services towards customer satisfaction in Quality Chemicals Katwe is ...
ABSTRACT The overall aim of study was to examine the role of internal audit function on financial performance of district in local government in Uganda a case study of Busia district local government. The study was guided by the three objectives; to find out the role of internal audit on financial performance, to ·examine the role of internal on non-financial performance of local government and to assess the role of internal Audit on managerial perfo1mance of public enterprises in Uganda at...
ABSTRACT The purpose of this research project was to evaluate the influence of access of microfinance loans on poverty reduction towards growth and improvement of people’s living standards through services offered by Microfinance Institutions (MFIs) in Kuria west constituency. Microfinance as a tool for poverty alleviation has insufficiently penetrated the poorest strata of the society; the international poverty centre reported that even in relatively successful countries such as Ghana and...
ABSTRACT Project performance is assessed by the timely delivery of project objectives, budget constraints and scope of intervention, along with the satisfaction of the customer and end-user. However, several studies show that projects often fail to achieve one or more of these. This failure is attributable to internal and external factors of an organisation such as competency of project teams, stakeholder engagement, and project funds disbursement procedures. Although organisational initiati...
ABSTRACT Issues of Quality of Education, rather than mass production, have had to move to the forefront of the educational agenda of policy makers at higher education level. Considering the huge public and private investment in university education, evaluation of how effectively the investment is being utilized by examining the quality of the educational infrastructure, the cadre of qualified tutors and other resources in place, and the quality of teaching and learning has become critical. T...
ABSTRACT This study was carried out to investigate on the impact of industrial conflict on performance of organizations. It aimed at achieving the following objectives, to establish the relationship between proper handling of industrial disputes and organization performance. to examine the causes and effects of industrial disputes in KPLC organization. to determine the ways of handling industrial disputes. The study was carried out to establish the relationship between proper handling of ind...
ABSTRACT The current business environment is relatively dynamic and competitive. This has necessitated financial institutions to design strategies that ensure they maintain their competitive position in a sustainable manner. These demands mainly come from their customers, who in a rapidly advancing technological age have access to information that has changed the dynamics and transactions in the banking industry. The response to these demands determines the strategies used in achieving the d...
ABSTRACT The study aimed at establishing the relationship between loan delinquency and performance of micro finance institutions basing on the following objectives; to identify the causes of delinquency, examine the indicators of loan delinquency and examine the impact of loan delinquency to Capital microfinance. Both qualitative and quantitative research designs were used. The sample size was selected using a purposive method and sample size of 30 respondents was consideredand they were emp...