ABSTRACT This study aimed at finding out how effectiveness inventory management reduces stock-outs in health organization. The study adopted the cross sectional research design and employed both probability and non-probability random sampling. The sample size of 100 respondents was adopted that include healthcare providers, inventory managers and healthcare receivers in the study area. Data were analyzed descriptively, whiles the qualitative responses were analyzed thematically. Based on the ...
ABSTRACT This study, intended to investigate the impact of customer care on customer satisfaction in financial institutions taking the National Microfinance Bank (NMB) in Mbeya city as a case study. The specific objectives of the study were to examine customer care and customer satisfaction strategies at NMB, to identify positive outcomes of customer care and customers satisfaction at NMB, to determine factors that hindered customer care services and customer satisfaction at NMB, and to find ...
ABSTRACT The study was intended to investigate the impact of customer care on customer attraction and retention in the banking industry a case study of Barclays Bank in Dar es Salaam region. The study guided by three specific objectives which are; to identify customer care activities in the area, to assess the level of satisfaction with customer care provided by BBT and to examine the level of satisfaction with complaint handling provided by BBT. Literature review concerning the study topic w...
ABSTACT The study aspired to assess the contributions of non-governmental organizations in the delivery of health services in Zanzibar. The study was conducted in the North „A‟ District using a case study design. NGOs have moved into the delivery of health services in Zanzibar in order to influence quality of health services, to serve the community health needs, to complement the government efforts, to serve the marginalized and vulnerable groups and to promote quality life and wellbeing ...
ABSTRACT The informal economy is characterized by less job security, lower incomes, an absence of access to a range of social benefits and fewer possibilities to participate in formal education and training programmes. There are several factors which need to be study that limit informal sector workers’ contribution to pension schemes. This study aimed to examine factors influencing informal sector worker’s contribution to pension scheme. Specifically, addresses perception of informal work...
ABSTRACT This study investigated factors that determine financial sustainability of private universities in Tanzania. The general objective of this study is to explore financial sustainability of private universities in Tanzania. The reason being that; since private universities begun in Tanzania in the 1990s it is clear that the private sector has had a role to play in the provision of university education in Tanzania. Today, it is evident that the entrance of these private providers into hi...
ABSTRACT The study was intended to investigate the effects of employee service culture on internal service quality, in an organization by taking a case of the Public Sector in Zanzibar region. It was guided by three specific objectives which were; to analyze the relationship between employees‟ service culture and internal service quality, to analyze the level of employees‟ awareness on service culture and to determine challenges facing internal service quality at the Public Sector. In ord...
ABSTRACT The purpose of the study was to find out the factors influencing choice of market system among smallholder sunflower farmers in Singida region, Tanzania. Specifically, the study intended to: examine the influence of quality requirement factors onchoice of market systems by smallholder sunflower farmers, find out the influence of suppliers of supporting goods factors on choice of market systems by smallholder sunflower farmers and analyze the influence of entities influencing business...
ABSTRACT This study was intended to determine the adoption and impact of the improved post-harvest maize storage technologies in Kongwa and Gairo districts, Tanzania. To achieve this objective, the study pursued three specific objectives which are; to analyze factors that contributes to the adoption of improved maize storage technologies to the smallholder farmers; to determine the impact of the adoption of the improved maize storage technologies to the farmers and to examines the roles of ge...
ABSTRACT The study aims at determining the influence of brand name on consumer purchasing decision: A case of mobile phone in Dar es Salaam City Council. The study specifically aimed to assess the level of consumers‟ trustworthy to a mobile phone brand name, to establish the extent to which consumers recall mobile phone brand name in pre purchase decision and to establish consumer‟s judgment of different mobile phone brand names when making purchase decision. The researcher employed Socia...
ABSTRACT The study has aimed to assess the impact of relationship quality on customer loyalty in Tanzania hotel industry. It was carried out in New Dodoma hotel as the case study. The specific objectives are to understand Relationship Quality (RQ) at New Dodoma hotel, to assess customer loyalty level at the New Dodoma hotel and to examine the impact of RQ on customer loyalty at New Dodoma hotel. A cross sectional and descriptive research design was adopted. A sample size of 100 respondents wa...
ABSTRACT Financial linkage between Savings and Credit Cooperative Societies and commercial Banks is one of the best ways of delivering financial services to majority who are out of formal financial sector. The general objective of the study was to Assess Factors that Affect Effective Partnership between Commercial Banks and SACCOS. Specifically the study assessed the Partnership between CRDB and SACCOS, Challenges of Partnership and recommended way forward to improve relationship between the ...
ABSTRACT The objective of this study was to explore the factors which hindered poverty reduction among the communities adjacent to tourism attractions and suggest measures to be taken to reduce poverty. Semi-structured interview, focus group discussions and observation methods, were employed to collect information from the respondents residing in Mang‘ula B, Kanyenja and Mshikamano villages, in Kilombero district in Morogoro region. Data collected were analysed qualitatively. The study find...
ABSTRACT Credit rating assessment to entities, such as commercial banks in Tanzania, is still under the infant stage. This study made a comparative analysis of local and international credit rating assessments of Tanzanian commercial banks. It adopted time series research design in measuring the variables in ratios, data covered published secondary quarterly financial report from 2009-2019. The study also made 40 observations from each bank based on CRDB and NMB commercial banks to analyze th...
ABSTRACT The broad objective for this study was to investigate the influence of incentive schemes and employees performance in educational institutions using the case of the University of Dodoma. Specifically, the study aimed at determining the influence of incentive on employees‟ performance at University of Dodoma; compare the effects of financial and non-financial incentives in motivating employees at University of Dodoma and to suggest measures to improve performance of employees at Uni...