TABLE OF CONTENTS Title page i Approval page ii Certification iii Dedication iv Acknowledgement v Table of contents ...
There has been growing interest in CRM in recent years in business and other fields of study and practice (Balaram&Adhikari, 2010; Becker et al., 2009; Dimitriadis& Steven, 2008; Ozgener&Iraz, 2006). The concept of CRM has grown over the years in explaining loyalty of customers to a particular business. Various studies on CRM have established that the establishment of a good relationship with clients is the mainstay of having loyal customers that bring much business than non-loyal customers (...
Abstract This study was about assessing the impact of social media tax on internet sales and conducted from MTN Uganda located on 22 Hannington Road on Nakasero Hill in Kampala Central Division targeting MTN staff and some customers using internet services. It focused on assessing the negative implication of social media tax policy in Uganda, the level of internet sales in MTN Uganda and examining the relationship between social media tax and internet sales. This study adopted a cross ...
ABSTRACT Over the last decade, many studies have been carried out on worker participation and organizational performance. Studies have found substantial positive evidence for statistical association between decision making and organisational performance. The purpose of this study is to investigate the employee’s participation in decision making and organisational productivity. It was hypothesized that employee participation in decision making has positive influenced on organisational produ...
ABSTRACT This research work examined the effect of incentive as a tool for employees’ motivation and job performance (a study of Civil Servant of Lagos State Secretariat, Alausa, Ikeja). The specific objectives were to determine if there is a relationship between incentive and employee motivation, to determine the effect of incentive and motivation on job performance, to determine which factors contribute to workers motivation, to determine the relationship between extrinsic rewards and em...
ABSTRACT This research work examined employee participation in decision making and organisation productivity (a study of Guaranty Trust Bank, Ikeja Region). The specific objectives were to assess the state of employees participation in decision making in the organisation, to identify the consequences of not allowing employees to participate in decision making, to identify ways of making employees participate in decision making, to identify benefits from allowing employees to participate in d...
ABSTRACT This research work examined Human Resources Management Practices as Determinant of Job Satisfaction and Turnover Intention among Employees’ of Dataflex Nigeria Limited. The specific objectives were to examine the impact of performance appraisal on employee job satisfaction in Dataflex Nigeria Limited, to investigate the significant impact of promotion on job satisfaction, to ascertain the impact of welfare on employees’ job satisfaction, to establish the influence of remuneratio...
ABSTRACT This research work examined roles of pension and retiree’s standard of living. The specific objectives were to determine the extent to which the new pension scheme has improved the welfare of the retired employee in Nigeria, to determine the relationship between pension and standard of living of retired employee, to examine the extent to which the new pension scheme can guarantee a minimum living standard for the retired civil servants in Nigeria and lastly to evaluate the extent ...
This research work examined role of sales promotion on organization profitability (A study of Nigeria Breweries). Both primary and secondary sources of data were utilized. Questionnaire was mainly used as the research instrument for collecting primary data. Relevant questionnaires were administered to the selected sample size of two hundred and one hundred and ninety six was returned. Responses were presented in tabular form using simple percentage method. Simple regression analysis and P...
ABSTRACT This research work examined Reward System and Employees’ commitment (a study of Nestle Nigeria Plc). The specific objectives were to establish the relationship between extrinsic reward and employees’ affective commitment, to establish the relationship between extrinsic reward and employees’ continuance commitment, to examine if intrinsic reward influences employees’ affective commitment and lastly to investigate if intrinsic reward enhance employees’ continuance commitment...
ABSTRACT The study was designed to investigate the impact of leadership and organization behaviour on employees' productivity. The specifics objectives of the study are: i to examine the relationship between motivation and leadership on the employee productivity, ii to examine the relationship between job satisfaction and leadership on the employee productivity. Hi to examine the relationship between worker empowerment and leadership on the employee productivity, iv to examine the relationsh...
Background to the Study Mobile phones these days have been replaced with the ‘smartphone’ since the mobilephones provide higher connectivity and computing power compared to the old mobile phone. Besides the fundamental capabilities of mobilephones to make voice calls, video calls, text messages, and MMS, they have also been repositioned as the new medium for information. Mobilephones have an extensive array of functions for processing information including accessing the Internet, managing...
ABSTRACT This research was carried out to examine the Perception of Management's Leadership Style and Employee Satisfaction in the Study of 50 SMEs in Lagos State. The notable objectives for this study include measuring the leadership styles in the selected SMEs in Lagos state. Examining the level of employees' job satisfaction. Examining the influence of leadership style on the performance of the staff of selected SMEs in Lagos State. The population of study involves set of entire employees ...
An Analysis of Awareness of the Conventional Banks’ Customer with the Non Interest Banking product in Ijebu-Ode Local Government
Abstract: The advent of Bank Verification Number (BVN) in to our banking sector has brought a prevention of financial ill practices with their mixed feeling to all stake holders. BVNis a new phenomenon in the Nigerian banking sector that prevent fraudulent activities and enhances quality services for profit making.The main objective of this study is to determine the effectiveness of BVN on fraud prevention in the selected banks. Data was collected using a well structure questionnaire which ...