ABSTRACT The purpose of this study is to evaluate the impact of training programmes on the performance of administrative staff of public universities in Ghana, a case study of the University of Education, Winneba, College of Technology Education (COLTEK). The study used descriptive research design. Quantitative research approach was used. The study population encompasses all the staff of the company. The population size of the company is approximately four hundred and six (406). Random sampli...
ABSTRACT The main purpose of this study was to assess the causes of illegal water connection and the impact on the performance of Ghana Water Company in production, billing and revenue generation in Ashanti North Region. The researcher used descriptive research design for the study. Quantitative and qualitative research approaches were used. The population was made up of the staff and customers of Ghana Water Company in the Ashanti Region. The total population for the study was Nine Thousand ...
ABSTRACT This study was based on the effect of exchange rate changes on stock market returns. It could be seen that exchange rate from the previous years have been increasing at a faster rate, in the same way stock market returns has also been unstable. It was therefore to determine the relationship between exchange rate and stock market. The study made use of monthly data of Ghana stock exchange All-share index and exchange rate variable from January 2007 through December 2015; to examine th...
ABSTRACT The study investigated how nutritional labelling affects consumer purchasing decisions of food products within the Kumasi metropolis. Specifically, the objectives of the study were to find out the level of awareness of consumers towards nutritional labelling in terms of buying behaviour, to examine whether nutritional labelling affect consumer decision to purchase healthy food products and finally to ascertain whether a consumer demographic characteristics (i.e. gender, income, educa...
ABSTRACT The main purpose of the study was to assess human resources management practices in recruitment and selection and how it impacts on organisational performance, using COLTEK as a case study. This study used survey research design. Quantitative research approach was used. The target population was the administrative staff of the College of Technology Education, Kumasi comprising of 150 staff. Random sampling method was used to select 108 respondents for the study. Questionnaire was the...
ABSTRACT The purpose of the study was to assess the effects of workplace stress on employee performance. The study however concentrated on employees in the Judicial Service of Ghana in Kumasi, Ashanti Region. The study was divided into three objectives that is; identify the effect of organisational level stress on the performance of employees, identify the effect of individual level stress on the performance of the employees, to identify perceived coping strategies adopted by employees in the...
ABSTRACT The purpose of the study was to measure the impact of training and development on employees‟ performance measuring the impact from some selected district offices of the National Health Insurance Scheme. Specifically, the objectives of the study were to establish the benefits that training and development of employees had on NHIS operations, to assess the effectiveness of the training and development programmes implemented by the NHIS for its employees and finally to recommend strat...
ABSTRACT The primary objective of the study was to investigate into employees’ participation in decision-making and it impact on productivity; using Sekyeredumase Rural Bank as a case study. Data for the study was obtained from management and employees of Sekyeredumase Rural Bank. A sample size of 60 respondents was used for the study. This sample was selected through the purposive sampling and simple random technique. Findings from the study suggest that the most important benefits of empl...
ABSTRACT The study assessed the impact of customer relationship management on customer satisfaction at Fidelity Bank Limited. Specifically, the objectives of the study were; to identify the customer relationship management strategies of Fidelity Bank Limited, to investigate which of the customer relationship management strategies of the bank has the most impact on its customer satisfaction and finally to examine the impact between customer relationship management strategies and customer loyal...
ABSTRACT The purpose of the study was to assess the perception of students of distance education about distance learning in Ghana. Specifically, this study assessed; the opinion of distance students regarding distance education in Ghana, the main factors contributing to the demand for distance education, the level of distance students’ satisfaction of distance education, and the challenges faced by the students offering distance education. A cross-section survey and quantitative method wer...
ABSTRACT Ghana has various mechanisms to ensure that good relations exist between employers and employees at places of work. Such mechanisms include the Labour Law, Department of Labour, National Labour Commission (NLC), the Trades Union Congress and other ratified ILO labour conventions. Despite the availability of all these institutions to maintain peace and harmony at workplaces, the problem of labour disputes still exist. The study sought to investigate industrial disputes and conflicts ...
ABSTRACT The telecommunication industry in Ghana has undergone tremendous change over the years as a result of competition among the players. Telecommunication service providers are constantly influencing perception of customer, based on the country of origin in order to influence consumer choice. The study focused on the impact of Corporate Social Responsibility (CSR) on firm’s performance in Ghana. The objectives of the study are to examine some of the Corporate Social Responsibility act...
ABSTRACT The purpose of the study was to assess the effect of work-life balance policies on stress management: a case study of some selected National Health Insurance Schemes within the Kumasi Metropolis. The objectives of the study were to asses the worklife balance policies and their effects on stress management and to find out the effects of stress on job performance of selected National Health Insurance schemes/offices within the Kumasi Metropolis.The descriptive research design was used...
ABSTRACT The telecommunication industry in Ghana has undergone tremendous change over the years as a result of competition among the players. Telecommunication service providers are constantly influencing perception of customer, based on the country of origin in order to influence consumer choice. The study focused on the impact of Corporate Social Responsibility (CSR) on firm’s performance in Ghana. The objectives of the study are to examine some of the Corporate Social Responsibi...
ABSTRACT The study investigated customer satisfaction level towards self-service technology within the Ghanaian banking industry. Specifically, the aim of the study was to measure customers’ satisfaction level with Technology Based Self-Service, to establish the selfservice technology quality variable that had the most significant impact on the respondents’ satisfaction levels towards Technology Based Self-Service and finally to establish the challenges customers had with Technology Bas...