Financial Liberalization its Effect on Nigeria Stock Market (A Case Study of Nigeria Stock Exchange)

ABSTRACT

         The whole of this project work deals with the concept of total quality and corporate productivity in Banking Industry using Wma Bank Plc as Case Study.  Chapter one, dealt with the background of the study, which consists of the following:

The statement of the problem and formulation of research question deals with the problems of management concept, it passes some question that is relevant to the study such as.

1. Does total quality management boost the morale of workers.?

2. What is the level of quality management in Nigeria? V

3. What is the relationship between the total quality management and corporate productivity?

Chapter two, is concerned about the literature review in reviewing related literature on the research study, effort were made to critically examine all available literatures. Quality tools used were also discussed. Authors view total quality management, as appositive concept that every organization must embrace also there is a pattern and framework in which this concept undergoes which enhance corporate productivity. In related literatures reviewed, total quality management has a positive impact in a deregulated economy like Nigeria.

Chapter three, is on the research methodology, the research design used (survey design) characteristics of the study population were also identified

TABLE OF CONTENTS

Title Page                                                                               i

Certification                                                                           ii        

Dedication                                                                              iii

Acknowledgment                                                                     iv

Abstracts                                                                                v

Table of Contents                                                                    vi

 

CHAPTER ONE

1.1    Background of the Study                                                1

1.2    Statement of Problem                                                     3

1.3    Objective of the Study                                                    4

1.4    Scope of the Study                                                         6

1.5    Formulation of Research Question                                  6

1.6    Significance of the Study                                                7

1.7    Limitation of the Study                                                   8

1.8    Definition of Terms                                                         9

1.9    Brief History of the Case Study                                       14

 

CHAPTER TWO

LITERATURE REVIEW

2.1    Total Quality Management                                              20

2.2    The Pattern and Framework of Total Quality Management     21

2.3    What is Total quality management all about?                  23

2.4    Why Total quality management in Nigeria                       25

2.5    Total Quality management in a Deregulated Economy     29

2.6    The Quality Tools                                                           31

2.7    Important of Total Quality Management                          36

 

CHAPTER THREE

RESEARCH METHODOLOGY

INTRODUCTION                                                                     38

3.1    Re-Statement of Research Question                                39

3.2    Research Design                                                             40

3.3    Characteristics of the Study Population                          41

3.4    Sampling Design and Procedure                                     42

3.5    Data Collection Instrument                                            43

3.6    Pilot Study: Validity and Reliability                                 43

3.7    Administration of Data Collection Instrument                 44

3.8    Methods of Data Processing                                            44

3.9    Limitation of the Methodology                                         44

 

CHAPTER FOUR

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

4.0    Introduction                                                                   45

4.1    Characteristics of Sample                                               45

4.3    Interpretation of Finding Research Question One            50

4.8    Analysis of individual Statements                                   67

 

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION              73

5.1    Summary                                                                       73

5.2    Conclusion                                                                     74

5.3    Recommendation                                                           75

5.4    Suggestion for Further Studies                                       76

REFERENCE                                                                  77

APPENDIX