HUMAN RESOURCES MANAGEMENT PRACTICES AS DETERMINANT OF JOB SATISFACTION AND TURNOVER INTENTION AMONG EMPLOYEES’ OF DATAFLEX NIGERIA LIMITED

ABSTRACT

This research work examined Human Resources Management Practices as Determinant of Job Satisfaction and Turnover Intention among Employees’ of Dataflex Nigeria Limited. The specific objectives were to examine the impact of performance appraisal on employee job satisfaction in Dataflex Nigeria Limited, to investigate the significant impact of promotion on job satisfaction, to ascertain the impact of welfare on employees’ job satisfaction, to establish the influence of remuneration on job satisfaction in Dataflex Nigeria Limited and lastly to enhance the impact of performance on turnover intention. In order to achieve these objectives, the study adopted quantitative research design while the population was employees’ of Dataflex Nigeria Limited, Lagos state. The sample size was 100 employees of the Dataflex Nigeria Limited, Lagos state obtained using Stratified sampling technique. Pearson’s product moment correlation coefficient was used as the statistical tool for testing the postulated hypotheses. Findings revealed that there is positive relationship between job satisfaction and turnover intention. Also, there is positive relationship between job satisfaction and performance appraisal. Finally, there is positive relationship between job satisfaction and promotion. It was therefore recommended that managers should encourage employees to take responsibility for their own careers, offering continuous assistance in the form of feedback or individual performance and making available information from the company about the organization, career opportunities, positions and vacancies that might be of interest to the employees. Employees should encourage connection with the organization will help the employee to retain in the future and develop a commitment to them. To increase the performance of those employees, they should be rewarded financially and morally and they should be encouraged for the job. Training should be formed to the needs of employees and should be free from formality, managers should be give attention to the ideas of employees, and there must be an opportunity to choose from the alternative training methods.


TABLE OF CONTENTS
Pages
Title Page i
Certification ii
Dedicationiii
Acknowledgmentsiv
Abstractv
Table of Contents vi
CHAPTERONE: INTRODUCTION
1.1Background to the Study1
1.2Statement of the Problem5
1.3Aim and Objectives of the Study7
1.4Relevant Research Questions7
1.5Relevant Research Hypotheses8
1.6Significance of the Study8
1.7Scope of the Study9
1.8Definition of Terms9
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction 10
2.2 Theoretical Framework of the Study 10
2.3 Empirical Review of Previous Works in the Area of Study 32
CHAPTER THREE: RESEARCH METHODOLOGY
3.0 Preamble 39
3.1 Research Design 39
3.2 Population of the Study40
3.3 Sampling Procedure and Sample size 40
3.4 Data Collection Instrument and Validation40
2
3.5 Method of Data Analysis41
3.6Limitation of the Methodology41
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Introduction42
4.2 Presentation and Analysis of Data42
4.3Test of Hypotheses44
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1Discussion of Findings47
5.2 Summary 51
5.3 Conclusion 54
5.4 Recommendations 54
5.5Suggestion for Further Studies55
References 56
Appendix71