IMPACT OF LOGISTICS MANAGEMENT ON ORGANISATIONAL PERFORMANCE A CASE STUDY OF MUKWANO GROUP OF COMPANIES.

TABLE OF CONTENTS

DECLARATION .......................................................................................................................................... ii

APPROVAL ................................................................................................................................................. iii

DEDICATION ............................................................................................................................................. iv

ACKNOWLEDGEMENT ............................................................................................................................ v

CHAPTER ONE .................................................................................................................................... 1

INTRODUCTION ........................................................................................................................................... 1

1.0 Introduction ....................................................................................................................................... 1

1.1 Back ground to the study .................................................................................................................... 1

1.1.1 Theoretical perspective .................................................................................................................... 1

1.1:2 Historical perspective ...................................................................................................................... 2

l.1:3Conceptual perspective ................................................................................................................... 3

1.1:4 Contextual perspective................................................................................... . .. 4

1.2 Statement of the problem ............................................................................... .. 4

1.3 Objective of the study ......................................................................................................................... 5

1.4 Objectives of the study ....................................................................................................................... 5

1.5 Research questions ........................................................................................................................... 5

1.6 Scope of the study ............................................................................................................................. 5

1.6.1 Time scope ....................................................................................................................................... 5

1.6.2 Geographical scope .......................................................................................................................... 5

1.6.3 Subject scope ................................................................................................................................... 6

1.7 Significance of the study ..................................................................................................................... 6

1.8 Conceptual diagram ............................................................................................................................ 7

CHAPTER TWO .................................................................................................................................. 8

LITERATURE REVIEW .................................................................................................................................... 8

2.0 Introduction ........................................................................................................................................ 8

OPERATING OBJECTIVES OF LOGISTICS ..................................................................................................... 8

TYPES OF LOGISTICS .................................................................................................................................. 9

2.1 ELEMENTS OF LOGISTICS MANAGEMENT ..................................................................................... 14

2.2 Importance of logistics management. .............................................................................................. 19

2.2.1 Challenges encountered in logistics management ....................................................................... 23

2.2.2 Solutions to challenges encountered in logistics management ................................................... 25

2.3 Relations between logistics management and performance ........................................................... 27

CHAPTER THREE ............................................................................................................................... 29

METHODOLOGY .......................................................................................................................................... 29

3.0 Introduction ...................................................................................................................................... 29

3.1 Research design ................................................................................................................................ 29

3.2 Sampling procedure ............................................................................................... . ············29

3.3 Sample size ........................................................................................................................................ 29

3.4 Data collection methods ................................................................................................................... 29

3.4. 1 Questionnaires .............................................................................................................................. 30

3.4.2 Interviews ..................................................................................................................................... 30

3.4.3 Observation .................................................................................................................................... 30

3.5 Data processing and analysis ............................................................................................................ 30

3.6 Validity and reliability of the instruments ......................................................................................... 30

3.7 limitations to the study ..................................................................................................................... 31

CHAPTER FOUR ................................................................................................................................ 32

PRESENTATION, INTERPRETATION AND ANALYSIS OF FINDINGS ............................................................ 32

4.0 Introduction ................................................................................................................................ 32

4.1 Whether logistics management is practised in mukwano Group of Companies? ..................... 34

4.1.1 Whether Logistics management is practiced by Mukwano group or companies? . ....................... 34

4.1.2 Importance of logistics management ............................................................................................ 35

4.1.3 Ways in which logistics management is important in Mukwa no group of companies ................. 36

4.2 Challenges encountered in logistics management in Mukwa no Group of Companies ..................... 38

4 .2.1 Challenges encountered in logistics management .......................................................................... 39

4.2.2 Solutions to the challenges encountered in Logistics management.. ........................................... 42

4.3 What is the impact of logistics management on the performance of the organisation? ................. 45

4.3.1 Logistics management and organisational performance .............................................................. 45

4.3.2 Ways in which logistics management impact on the performance of Mukwano group of companies ........................................... 45

CHAPTER FIVE .................................................................................................................................. 47

DISCUSSION, SUMMARY, CONCLUSION, RECOMMENDATIONS AND SUGGESTIONS .............................. 47

5.0 Introduction ............................................................................................................................... 47

Discussion of findings .............................................................................................................................. 47

5.1.1 Importance of logistics management ........................................................................................... 47

5.1.2 Challenges encountered in Logistics Management. ...................................................................... 47

5.1.3 Solutions to the challenges encountered in Logistics Management.. ........................................ 48

5.1.4 Impact of logistics management on organisational performance ................................................. 49

5.2 Summary of the findings ................................................................................................................... 49

5.3 Conclusion ........................................................................................................................................ 50

5.4 Recommendations ........................................................................................................................... 50

5.5 Arens of further research ............................................................................................................. 51

REFERENCES ............................................................................................................................................ 51

APPENDICES ........................................................................................................................................ 54

APPENDIX I RESEARCH INSTRUMEN1 .......................................................................... 54

QUESTIONNAIRE ................................................................................................................................. 54

(II) TIME FRAME ................................................................................................................................. 59

Time and activities diagram .......................................................................

APPENDIX Ill Estimated Research Budget ...................................................................................... 60