IMPACT OF MANPOWER TRAINING AND DEVELOPMENT ON ORGANIZATIONAL GROWTH

Abstract

This research work focused on the impact of manpower training and development on organizational growth. Poor performance of workers, High labour turnover and decline in customer patronage were the major problems that inspired this research work.  The objectives of the study were to investigate the impact of manpower training and development on the performance of staff and to ascertain how manpower training and development affect labour turnover. Descriptive research design was used and data were collected through primary and secondary sources. Questionnaire was the major primary source of data collection with a four point Likert scale. The data gathered were presented in tables and simple percentages were used to analyses the data. Karl Pearson Product Moment Correlation statistical tool was used to analyses the relationship between the variables under study and t-statistic test was used to test the hy6pothesis formulated at 0.05 level of significance. The population of the study was 80 staff fr4om Fidelity6 Bank Plc, Aba branch and the sample size of 67 was arrived at with the help of Yaro Yameni formula. Simple random sampling technique was adopted in selecting the sample out of the total population. Results of the study showed that manpower training and development has a strong positive relationship on both workers performance and customer patronage. Also, it was discovered that manpower training and development, have a significant effect on labour turnover. Based on these findings, the researcher recommended that the management of Fidelity Bank should carry out regular assessment of employee’s skills, competences and attitudes to determine appropriate training need and that they should also support the training of lower level of employees. Also, a reasonable amount should be voted to manpower training and development in the organization.

TABLE OF CONTENT

Title Page

Approval

Dedication

Acknowledgement

Table of contents

List of tables

Abstract 

CHAPTER ONE: INTRODUCTION

1.1 Background of The Study

1.1.1 Profile of Fidelity Bank Plc, Ikot Ekpene Road Aba

1.2 Statement of The Problem

1.3 Objectives of The Study

1.4 Research Questions

1.5 Research Hypotheses

1.6 Significance of The Study

1.7 Scope and Limitations of The Study

1.8 Definition of Terms5

CHAPTER TWO: REVIEW OF RELATED LITERATURE

2.1 The Concept of Manpower Development

2.2 The Concept of Organization Growth and its Relation with Manpower Trainingand Development

2.3 Meaning and Nature of Training

2.3.1 Types of Training

2.4 The Concept of Development

2.5 Impact of Training on the Growth of an Organization

2.6 Method of Encouraging Training 

2.7 Assessment of Training Process

2.8 Importance of Training and Development

2.9 Benefits of Manpower Development2.10 Summary of Literature Review

CHAPTER THREE: RESEARCH METHODOLOGY

3.0 Introductions

3.1 Research Design

3.2 Area of The Study

3.3 Population of The Study6

3.4 Sample Size and Sample Techniques

3.5 Method of Data Collection

3.6 Method of Data Analysis

CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA

4.0 Introduction

4.1 Question By Question Analysis Of The Investigative Research Questions

4.2 testing of Hypotheses

4.3 Discussion of Findings

Chapter Five: Summary, Conclusion And Recommendations

5.0 Introduction

5.1 re-statement Of The Problem

5.2  Summary Of Findings

5.3 Conclusions

5.4 Recommendations

5.5 Suggestion For Further Study7

REFERENCES

Appendix

Questionnaire

LIST OF TABLES

Table 4.1 Sex Of Respondent

Table 4.2 Marital Status

Table 4.3 Educational Background Of Respondents

Table 4.4 Age-Bracket 

Table 4.5 Distribution Of Respondents According To Working Experience

Table 4.6 Organization Of Training And Development Programmes

Table 4.7 Impact   Of   Manpower   Training   And   Development   On   WorkersPerformance

Table 4.8 Manpower Training And Development And Labour Turnover

Table 4.9 Effects Of Manpower Training And Development On OrganizationalProductivity

Table 4.10 Customer Patronage In The Organization

Table 4.11 Response To Research Question Six (6)

Table 4.12 Conductive Environment During Training And Development8

Table 4.13 Impact Of The Job Training On Organizational Performance

Table 4.14 Funds For Worker Training And Development

Table 4.15 Training And Development As A Critical Success Factor

Table 4.2.1 Computation Of Correlation Coefficient For Hypothesis One (1)

Table 4.2.2 Computation Of Correlation Coefficient For Hypothesis Two (2)

Table 4.2.2 Computation Of Correlation Coefficient For Hypothesis Three (3)