ABSTRACT
The objective of this dissertation is to study the impact of strategic human resources
management on productivity in an organization using First Bank Nigeria Plc. as a case
study. For any organization to pull through or perform in terms of higher productivity
and human resources efficiency, attention must be drawn to the concept of strategic
human resources management. This project studies whether strategic human resources
management effectively affects organizational performance. It examines the effective use
of human resources on organizational corporate performance. The result shows that
strategic human resources management significantly increases the overall performance
and productivity of an organization. The result also shows that the role of human
resources management practices, principles and how these practices, such as,
recruitment, training and retraining, compensation, performance appraisal, enhance
corporate performance. Therefore, organization should measure productivity on how well
resources are combined and utilized to accomplish specific desirable results to be able to
achieve its objectives in articulating its strategies and carefully pursue them. Strategic
management and its application have the potentials of reviewing and sustaining
corporate entities through increased productivity. In view of this, management should
engage only skilled personnel who would adopt scientific techniques to management
strategically.
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TABLE OF CONTENT
TITLE PAGE i
DECLARATION ii
CERTIFICATION iii
DEDICATION iv
AKNOWLEDGEMENTS v
ABSTRACT vii
TABLE OF CONTENT viii
LIST OF TABLES xii
LIST OF FIGURES xiv
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY 1
1.2 STATEMENT OF PROBLEM 3
1.3 RESEARCH QUESTIONS 4
1.4 OBJECTIVES OF THE STUDY 5
1.5 STATEMENT OF HYPOTHESES 5
1.6 SIGNIFICANCE OF THE STUDY 5
1.7 SCOPE AND LIMITATIONS OF THE STUDY 7
1.8 EXPECTED CONTRIBUTION TO KNOWLEDG 7
1.9 DEFINITION OF TERMS 8
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CHAPTER TWO
LITERATURE REVIEW
2.0 INTRODUCTION 10
2.1 THEORTICAL FRAMWORK 11
2.2 CONCEPTUAL FRAMEWORK - STRATEGIC HUMAN
RESOURCES MANAGEMENT IN AN ORGANIZATION 17
2.3 THE SIGNIFICANCE OF STRATEGIC HUMAN
RESOURCES MANAGEMENT ON PRODUCTIVITY 24
2.4 STRATEGIC ROLES OF HUMAN RESOURCES
MANAGEMENT 26
2.5 STRATEGIC PLANNING 28
2.6 HUMAN RESOURCES PLANNING STRATEGIES 31
2.7 PRODUCTIVITY IN AN ORGANIZATION 34
2.8 HISTORY OF HUMAN RESOURCES
MANAGEMENT IN NIGERIA 37
2.9 HISTORICAL BACKGROUND OF FIRST
BANK OF NIGERIA PLC. 42
2.10 HUMAN RESOURCES PLANNING AND DEVELOPMENT
IN FIRST BANK OF NIGERIA PLC. 45
2.11 STRATEGIC HUMAN RESOURCES MANAGEMENT
PROCESS IN FIRST BANK OF NIGERIA PLC. 46
2.12 SUMMARY OF LITERATURE REVIEW 52
CHAPTER THREE
METHODOLOGY
3.0 INTRODUCTION 54
3.1 RESEARCH DESIGN 54
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3.2 THE STUDY AREA 55
3.3 POPULATIONS AND SAMPLING 55
3.4 METHODS OF DATA COLLECTION 58
3.5 METHODS OF DATA ANALYSIS 59
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND FINDINGS
4.1 INTRODUCTION 62
4.2 DATA ANALYSIS 63
4.3 TESTING OF HYPOTHESIS / FINDINGS 77
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 SUMMARY OF FINDINGS 85
5.2 CONCLUSION 87
5.3 RECOMMENDATIONS 89
REFERENCES 91