Impact of Total Quality Management and Operational Competitiveness of the Manufacturing Sector; The Case of Uganda Clays Limited-Kajjansi

TABLE OF CONTENTS

Table of Contents

DECLARATION

APPROVAL

DEDICATION

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

LIST OF TABLES

LIST OF FIGURES ix

ABSRACT

CHAPTER ONE i

INTRODUCTION 1

1.1 Background of the Study 1

1.2 Statement of the Problem 2

1.3. General Objective 2

1.3.1 Research Objectives 3

1.4 Research Objectives 3

1.5 Scope of the study 3

1.5.1 Geographical Scope 3

1.5.2 Content scope 3

1.5.3 Time scope 4

1.6 Significance Study 4

1.7 Conceptual Framework 4

CHAPTER TWO 6

LITERATURE REVIEW 6

2.1 Introduction 6

2.2. Key Concepts 6

2.2.1 Total Quality Management 6

2.2.2 Operational Competitiveness 7

V

2.2.3 Total Quality Management and Competitiveness 8

2.3 Theory 9

2.3.1 Resource Based Theory 9

2.4 Total Quality Management Practices 9

2.3 Operational Competitiveness 11

2.4 Relationship Between Total Quality Management and Competitiveness 12

2.5 Summary 13

CHAPTER THREE 15

RESEARCH METHODOLOGY 15

3.1 Introduction 15

3.2 Research Design 15

3.3 Sources of Data 15

3.3.2Secondary sources 16

3.4lnstruments of Data Collection 16

3.4.llnterviews 16

3.4.2 Questionnaires 16

3.5 Sample Size and Selection 16

3.6 Sampling Techniques 17

3.7 Research Procedure 17

3.8 Data Analysis 17

3.9 Limitation 18

CHAPTER FOUR 19

DATA INTERPRETATION AND ANALYSIS OF FINDINGS 19

4.1 Introduction 19

1.2 Background Information 19

4.2.1 Educational Level of the Respondents 19

fable 4.1: Respondents Educational Level 19

~.2.2 Continuous service with the organization 20

[able 4.2: Length of Continuous Service 20

L3 Total Quality Management Practices 20

Eable 4.3: TQM constructs applied in the firm 21

vi

4.3.1 Performance Measures .22

Table 4.4: Performance measures employed in the firm 22

4.3.2 Top Management 23

Table 4.5: Top management commitment 23

4.3.3 Customer focus 24

Table 4. 6: Customer Focus on TQM 24

4.3.4 Employee Involvement 25

Table 4.6: Effect of Employee Involvement 25

4.3.5 Supplier Relationship 26

Table 4.7: Supplier Partnership 26

4.4 Effect of TQM on Organizational Competitiveness 26

4.4.1 Pearson and Spearman’s Correlations 27

Table 4.8: Pearson and Spearman’s Correlation Coefficient 27

CHAPTER FIVE 29

SUMMARY CONCLUSIONS, DISCUSSIONS AND RECOMMENDATIONS 29

5.1 Introduction 29

5.2 Summary 29

5.3 Conclusion on the Study 30

5.4 Recommendation of the Study 30

REFERENCES 32

APPENDICES 34