IMPORTANCE OF INTERPERSONAL RELATIONSHIP BETWEEN RESTAURANT AND KITCHEN STAFF

TABLE OF CONTENT

TITLE PAGE

DEDICATION

ACKNOWLEDGEMENT

TABLE OF CONTENTS

CHAPTER ONE

1.1 INTRODUCTION 1

1.2 STATEMENT OF THE PROBLEM 5

1.3 OBJECTIVES OF THE STUDY 5

1.4 SCOPE & LIMITATION OF THE STUDY 6

1.5 DEFINITION OF TERMS 10

CHAPTER TWO

2.0 LITERATURE REVIEW 12

2.1 WHAT IS A RESTAURANT? 12

2.2 DISTINCTION BETWEEN A RESTAURANT AND KITCHEN STAFF 14

2.3 SIGNIFICANCE OF A RESTAURANT IN THE SOCIETY. 16

CHAPTER THREE

3.0 METHOD AND PROCEDURE OF DATA COLLECTION 24

3.1 INTRODUCTION 24

3.2 SAMPLING PROCEDURES 25

3.3 RESEARCH INSTRUMENT 25

3.4 DATA ANALYSIS TECHNIQUES 26

CHAPTER FOUR

4.0 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 28

4.1 INTERPERSONAL HUMAN RELATION 28

4.2 THE IMPORTANCE OF HUMAN RELATION TO THE MANAGEMENT AND CUSTOMERS 30

4.3 DATA PRESENTATION AND ANALYSIS 31

QUESTIONNAIRE 37

4.4 FINDINGS 39

CHAPTER FIVE

5.0 SUMMARY 40

5.1 CONCLUSION 41

5.2 RECOMMENDATIONS 42

REFERENCES 45

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