INCREASING ORGANISATIONAL EFFICIENCY THROUGH CONFLICT RESOLUTION (A CASE STUDY OF UBA PLC ENUGU)

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ABSTRACT

Conflict is an everyday occurrence in human life this study weak fried to look at an organizational conflict from a broader sense and perspective owing to the fact that organizations are made up of human beings therefore this creates way for conflicts, which is classified according to the followings, intra-individual conflict or internal conflicts within individuals, interpersonal conflicts. This has been given reasonable and dasonate attention in the subsequent chapters of this research work.

However, there are several causes of organizational conflicts. They include existence of incompatible goals, problems of status in congruities in perception and incompatible resource allocation some group of researchers believed that these structural causes are summed up and enshrined in hierarchical conflict that tends to exist between various levels of the organization.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE:

INTRODUCTION

1.1 Background of the study

1.2 Statement of the study

1.3 Purpose of the study

1.4 Scope of the study

1.5 Research hypothesis

1.6 Significance of the study

1.7 Limitations of the study

1.8 Definition of terms

Reference

CHAPTER TWO

2.0 LITERATURE REVIEW

2.1 Profile/background information of UBA Plc

2.2 Forms of conflict

2.3 Methods of conflict resolution

2.4 Need for conflict resolution

2.5 Impact of conflict to organizations

Reference

CHAPTER THREE:

3.0 RESEARCH DESIGN AND METHODOLOGY

3.1 Research design

3.2 Area of the study

3.3 Population of the study

3.4 Sample and sampling technique

3.5 Validation of the instrument

3.6 Reliability of the instrument

3.7 Methods of data collection

3.8 Method of data analysis

Reference

CHAPTER FOUR

4.0 DATA PRESENTATION AND ANALYSIS

4.1 Presentation and data analysis

4.2 Test of hypothesis

4.3 Summary of results

Reference

CHAPTER FIVE

5.0 DISCUSSIONS, RECOMMENDATIONS AND CONCLUSIONS

5.1 Discussion of results/findings

5.2 Conclusions

5.3 Recommendation

5.4 Suggestions for further research

Bibliography

Appendix

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INCREASING ORGANISATIONAL EFFICIENCY THROUGH CONFLICT RESOLUTION (A CASE STUDY OF UBA PLC ENUGU)

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