ABSTRACT
This research project is a very crucial study for the management and students of institute of management technology (IMT) Enugu. The study was motivated by the necessity to determine the causes, role, resolution and management of frustration and interpersonal conflict among the students of IMT Enugu.
To solve the research problem both primary and secondary data were collected the researcher instrument used in collected the searcher instrument used in collocating the data were questionnaire, oral and also observation the respondents are some fraction of only IMT students.
In organizing and representing data collected tables figures and percentage were using the chi-square.
Data analysis and interpretation gave the followings.
1)Frustration among IMT students is caused mostly by inadequate accommodation, lecture method and environment, delay in attending to students and being a victime of circumstance.
2)That interpersonal conflict is mostly caused by inadequate accommodation misunderstanding and communication gap.
3) That conflict is good and bad. That is, it enhance students performance and also caused anxiety and other unpleasant feelings and can lead to destruction.
4)That more than half of the students have experienced frustration.
Based on the findings, the researcher recommends that.
1)That school management should provide adequate accommodation of lecture hall chairs/desk and also hostel accommodation.
2)The students and management should accept the presents of conflict since it is inevitable.
3)Management and lecturers should ensure that they use effective means communicating with students.
4)Management should ensure that its staff improvement on the method of attending to students.
5)Management should pay adequate attention to the needs of the students through proper understanding and co-operation.
6)Students should learn to identify their needs and predict the cause of frustration and conflict so that they would know, how to manage it.
The conclusion of the study is that frustration and conflict and conflict are phenomenon that cannot be totally eliminated in any social system. They are caused by inadequate facilities, lecture method gap, delay in solving problems and so on. Thus not all conflicts are harmful, some are beneficial. In view of these pheromone, the students have to anticipate some of them and this mange and cope with them.
TABLE OF CONTENTS
TITLE PAGE
APPROVAL PAGE
DEDICATION
ABSTRACT
ACKNOWLEDGEMENT
CHAPTER ONE
1.0INTRODUCTION
1.1BACKGROUND OF THE STUDY
1.2STATEMENT OF THE STUDY
1.3PURPOSE OF THE STUDY
1.4SCOPE OF THE STUDY
1.5RESEARCH QUESTIONS
1.6RESEARCH HYPOTHESIS
1.7SIGNIFICANCE OF THE STUDY
1.8LIMITATION OF THE STUDY
1.9DEFINITIONS OF TERMS
REFERENCES
CHAPTER TWO
2.0REVIEW OF RELATED LITERATURE
2.1THE CONCEPT OF FRUSTRATION AND CONFLICT
2.2FRUSTRATION AND CONFLICT
2.3VIEWS OF CONFLICT
2.4STAGS OF CONFLICT
2.5CAUSES OF FRUSTRATION AND CONFLICT
2.6EFFECTS OF INDIVIDUAL FRUSTRATION
2.7CONFLICT RESOLUTIONS AND MANAGEMENT
REFERENCES
CHAPTER THREE
3.0RESEARCH DESIGN AND METHODOLOGY
3.1RESEARCH DESIGN
3.2AREA OF STUDY
3.3POPULATION OF THE STUDY
3.4SAMPLE AND SAMPLING PROCEDURE
3.5INSTRUMENT FOR DATA COLLECTION
3.6VALIDATION OF THE INSTRUMENT
3.7RELIABILITY OF THE STUDY
3.8METHOD OF DATA COLLECTION
3.9METHOD OF DATA ANALYSIS.
REFERENCES
CHAPTER FOUR
4.0DATA PRESENTATION AND ANALYSIS
4.1PRESENTATION AND ANALYSIS OF DATA
4.2TESTING OF HYPOTHESIS
4.3SUMMARY OF RESULTS
REFERENCES
CHAPTER FIVE
5.0DISCUSSIONS, RECOMMENDATION CONCLUSION
5.1DISCUSSION OF RESULTS / FINDINGS
5.2CONCLUSION
5.3IMPLICATION OF THE RESEARCH FINDINGS
5.4RECOMMENDATION
5.5SUGGESTION OF FURTHER RESEARCHER
REFERENCES
BIBLIOGRAPHY
APPENDIXES