Influence Of Organizational Practices On Time Management And Outcomes: The Federal Inland Revenue Service In Sokoto Metropolis, Nigeria

ABSTRACT

Organizations are primarily designed to achieve some specific goals. The fact remains that workers in every organization have a role to play for the purpose of achieving goals which organizations are designed to achieve. Directly or indirectly, therefore, workers‟ commitment to the realization of organizational goal is a major parameter that can be used to measure the performance of organization. One of the indices of workers commitment to the realization of organizational goal is their ability to report to work on time and leave work at the appropriate time. Although, there are other factors that may affect realization of organizational goals, workers‟ management of time remain vital area of focus. The study objectives were to: identify how workers‟ time management influenced the performance outcome, examine the performance and targets (outcomes)in FIRS, examine how characteristics of the workers influenced time management; examine the influence of Federal Inland Revenue practices on workers time management; and establish ways to improve time management and performance in service organization. The study adopted the following questions: What has been the target and performance in service organizations? To what extent has time management influenced the performance outcome? To what extent has the characteristics (Age, gender, education, marital status) of the workers influenced time management? To what extent has the organizational practice (Recruitment, promotion, motivational incentives, training, competence and sanction) influence workers‟ time management? Both the quantitative and the qualitative methods were used to conduct the research. The researcher employed the use of Statistical Package for Social Sciences (SPSS 20), STATA, tables, graphs, frequencies, percentages, Likert scale, analysis of variance and regression process to analyze the collected data and measure the relationships) between the dependent and independent variables (the hypotheses). The researchers also employed the use of Nvivo software (Version 10) to process and analyze the qualitative data collected. The findings of the study revealed that workers‟ time management has influence on organizational outcome. The research identified that organizational practices such as recruitment, promotion, motivational incentives, basic salary, allowances, training, competence, sanction and penalty as well as the characteristics of workers such as the age; sex; marital status; level of education; occupational status and the number of years in employment influence workers‟ time management. The study also found that there was need to improve on the various organizational practices because these practices had a lot of influence on how workers managed their work time. Based on the findings of the study, it was recommended that the management should improve the organizational practices so as to improve workers‟ commitment to work as well as improve the outcome of the organization. It was also recommended that there should be penalties for workers who poorly managed organizational time.

Key word: Organization‟ Outcome, Organization practices, Workers characteristics, Time management