Information Technology and Success of Selected Multinational Corporations in East Africa

TABLE OF CONTENTS

DECLARATION .................................................................................................................... i

APPROVAL ........................................................................................................................... ii

DEDICATION ...................................................................................................................... iii

ACKNOWLEDGEMENT .................................................................................................... iv

LIST OF ABBREVIATIONS ................................................................................................ v

ABSTRACT .......................................................................................................................... ix

CHAPTER ONE .................................................................................................................... 1

INTRODUCTION ................................................................................................................. 1

Background of the study ........................................................................................................ 1

Historic Background of the organization (KCB) ................................................................... 2

Statement of the problem ....................................................................................................... 3

Purpose of the study ............................................................................................................... 4

Research objectives ................................................................................................................ 4

Research questions ................................................................................................................. 4

Scope of the study .................................................................................................................. 4

Significance of the study ........................................................................................................ 5

Conceptual framework ........................................................................................................... 6

CHAPTER TWO ................................................................................................................... 7

LITERATURE REVIEW ...................................................................................................... 7

Concepts and ideas from experts and authors ........................................................................ 7

Infonnation Technology infrastructure .................................................................................. 7

Multinational Corporation ................... : .................................................................................. 8

Theoretical review .................................................................................................................. 9

Impacts of Infonnation technology ...................................................................................... 11

Success of Multinational corporations ................................................................................. 12

Related studies ..................................................................................................................... 12

The imp01iance of Information technology in Multinational corporations ......................... 13

Drawbacks of Information technology in Multinational corporations ................................. 15

CHAPTER THREE .............................................................................................................. 16

RESEARCH METHODOLOGY ......................................................................................... 16

VI

Research design .................................................................................................................... 16

Study Population .................................................................................................................. 16

Sample size .......................................................................................................................... 16

Sampling procedure ............................................................................................................. 16

Research instrument ............................ : ................................................................................ 17

Validity of the instrument .................................................................................................... 17

Research procedure .............................................................................................................. 17

Data analysis ........................................................................................................................ 17

Limitations of the study ....................................................................................................... 18

CHAPTER FOUR ................................................................................................................ 19

ANALYSIS, INTERPRETATION AND PRESENTATION OF DATA ........................... 19

Introduction .......................................................................................................................... 19

Profile of respondents .......................................................................................................... 19

Table 1.1 Gender characteristics of respondents ................................................................. 19

Fig 1.1 Bar graph representing Gender characteristics of respondents ................................ 19

Table 1.2 Age characteristics of respondents ....................................................................... 20

Fig 1.2 Pie chrut showing the percentages of age bracket ofrespondents ........................... 20

Table 1.3 Education levels of respondents ........................................................................... 21

Fig 1.3 Bar graph showing Education level ofrespondents ................................................ 21

Table 1 .4 Working experiences ofrespondents ................................................................... 22

Fig 1.3 Bar graph showing Education level ofrespondents ................................................ 23

Description of the Independent Variable ............................................................................. 24

Table 1.4 Information Technology level in Multinational corporations .............................. 24

Description of Dependent Variable ...................................................................................... 25

Table 1.5 Successes in Multinational Corporations ............................................................. 26

Relationship between Information Technology ru1d Success of Multinational Corporation in Kenya

Commercial Bank branches in Kampala, Uganda .............................................................. 27

Table 1.6 Relationship between Information Technology and Success of Multinational Corporation

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CHAPTER FIVE .................................................................................................................. 28

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS ................ 28

Introduction .......................................................................................................................... 28

Vil

Summary of findings ............................................................................................................ 28

Conclusions .......................................................................................................................... 29

Recommendations ................................................................................................................ 30

Areas for finiher research .................................................................................................... 30

REFERENCES ..................................................................................................................... 31

APPENDIX A: TIME FRAME OF THE STUDY .............................................................. 33

APPENDIX B: BUDGET OF THE STUDY ....................................................................... 34

APPENDIX C: RESEARCH INSTRUMENT/QUESTIONNAIRE ................................... 35