INTERPERSONAL/HUMAN REALTIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN

Overview
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ABSTRACT

This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.

In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.

It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.

The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.

Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.

TABLE OF CONTENT

Title page

Approval page

Acknowledgement

Abstract

Table of content.

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of the problem

1.3 Significance of the study

1.4 Purpose of the study

1.5 Research questions

1.6 Delimitation of the study

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Who is a secretary

2.2 The role of a secretary in the industry

2.3 The concept of skill

2.4 Interpersonal skills

2.5 Human relations theory/skills

2.6 The expectant interpersonal skills of a secretary

2.7 Impact of management â€“ Boss perception on secretaries performance

2.8 Summary of review of related literature

CHAPTER THREE

METHODOLOGY

3.1 Design of the study

3.2 Population of the study

3.3 Sample and sampling techniques

3.4 Description of the instrument used

3.5 Validity of the instrument

3.6 Administration and collection of instrument

3.7 Data analysis.

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

4.1 Analysis of research question

4.2 Research question 1

4.3 Research question 2

4.4 Research question 3

4.5 Research question 4

CHAPTER FIVE

DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1 Discussion of findings

5.2 Conclusions

5.3 Recommendations

References

Appendixes

Appendixes 1 questionnaire

Appendixes 2 Introduction letter.

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INTERPERSONAL/HUMAN REALTIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN

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