Kampala International University Developing a Computerized System For Uganda Revenue Authority: Acase Study : Nakawa Revenue Centre

TABLE OF CONTENTS

SUPERVISOR APPROVAL ............................................................................................................. i

DECLARATION .............................................................................................................................. iii

DEDICATION ................................................................................................................................ iv

TABLE OF CONTENTS ................................................................................................................. v

CHAPTER ONE .............................................................................................................................. 1

1.0 Introduction ........................................................................................................................... 1

1.1 Background of the Study ................................................................................................... l

1. 2 Statement of the Problem .................................................................................................. 2

1.3 Objectives of this Project ................................................................................................... 2

1.3.1 General Objective ........................................................................................... 2

1.3.2 Specific Objectives of this Project ................................................................................ 2

1.4 Scope of the Study .............................................................................................................. 3

1.5 Significance of the Study ................................................................................................... 3

CHAPTER TWO ............................................................................................................................. 4

LITERATURE REVIEW ................................................................................................................. 4

2.0 INTRODUCTION .................................................................................................................... 4

2.1 GENERAL REVIEW ................................................................................................................ 4

2.2 Revenue management systems···············································································'······· 5

2.3 Computerized Revenue Management ............................................................................. 7

2.4 Some Case Studies of Computerized Revenue Management .................................... 7

2.4.1 Marriot (2005): Linking Two Data Streams with Revenue Management System

......................................................................................................................................................... 7

2.4.2 THE UGANDA REVENUE AUTHORITY (URA) ............................................................... 9

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2.5 THE BENEFITS OF COMPUTERIZED REVENUE MANAGEMENT ................................. 11

2.5.1 PROBLEMS OF IMPLEMENTING ONLINE REVENUE MANAGEMENT SYSTEMS .. 12

CHAPTER THREE ........................................................................................................................ 14

METHODOLOGY .......................................................................................................................... 14

3.1 INTRODUCTION .................................................................................................................. 14

3.2 Data collection techniques/tools used in studying and investigating .................... 14

The existing system .................................................................................................................. 14

3.2.3 OBSERVATION TECHNIQUE ......................................................................................... 15

3.2.3 TOOLS USED IN ANALYSIS AND DESIGN OF THE SYSTEM ................................. 15

3.4 TOOLS WHICH WILL BE USED IN DEVELOPMENT AND IMPLEMENTATION OF

THE SYSTEM ............................................................................................................................... 15

CHAPTER FOUR .......................................................................................................................... 16

STUDY AND INVESTIGATION OF THE EXISTING SYSTEM ............................................... 16

4.0 INTRODUCTION .................................................................................. 17

4.1 URA'S SOURCES OF REVENUE ............................................................ 17

4.1.1 GRADUATED TAX COLLECTION ......................................................... 17

4.1.2 Property Tax ...................................................................................... 18

4.1.3. Market Charges ................................................................................ 18

4.1.4. Taxi /Bus park fees .......................................................................... 18

4.1.5. Street Parking ................................................................................... 19

4.1.6 Trading License ................................................................................. 19

4.1. 7 Funding Agencies .............................................................................. 19

4.2 WEAKNESSES IN THE EXISTING SYSTEM ............................................. 19

4.3 ICSXT CALL MANAGEMENT SERVER .................................................... 20

4.4 THE CABLE TELEPHONY SOLUTION ..................................................... 21

4.5.PRIMARY LINE SERVICES .................................................................... 21

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4.6 ADDITIONAL REVENUE OPPORTUNITY ................................................. 22

4. ?STANDARDS COMPLIANCE ................................................................... 22

4.8 HIGH SCALABILITY AND DENSITY ........................................................ 23

4.9 HIGH AVAILABILITY ............................................................................ 23

4.10 SIMPLIFIED ELEMENT MANAGEMENT AND BILLING .......................... 24

4.11 The Convergent Networks Advantage .................................................... 24

4.12ICSXT CMS Specifications ................................................................... 25

4.12.1 Server Platform ............................................................................... 25

4.12.2 Protocols ......................................................................................... 25

4.12.3 Availability ...................................................................................... 25

4.12.4 OAM&P ........................................................................................... 25

4.12.5 Billing ............................................................................................ 26

4.13 Features ............................................................................................. 26

CHAPTER FIVE ............................................................................................................................ 43

SUMMARY, CONCLUSION AND RECOMMENDATIONS ....................................................... 43

5.0 Introduction ....................................................................................................................... 43

5.1 Discussion of Achievements ........................................................................................... 43

5.2 Limitations ........................................................................................................................... 43

5.3 Recommendations ............................................................................................................. 44

REFERENCES .............................................................................................................................. 45

Appendix: A