ABSTRACT
This study was set out to establish the extract to which leadership skills and efficiency of local government service delivery in Bosaso district — Puntland — Somalia. specifically the study wanted to establish the effect of (i) profile of the respondent (ii) level of leadership (iii) level of service delivery (iv) whether there is a significant difference in the level of leadership skills and level of service delivery (v) whether there is a significant relationship in the level of leadership skills and level of service delivery in Bosaso local government in Puntland Somalia. The study used a survey design; specifically descriptive correlation and descriptive comparative; data was collected from 137 respondents using self administrated questionnaires as the key data collection instrument. Data were analyzed at univariate level using frequency counts and summary statistics and Pearsons Linear Correlation Coefficient at bi-variate level, there was also low level of service delivery. the study findings revealed that there was a low level of leadership skills, because There are lot things which contributed the failure of leadership on service delivery, like lack of leadership training, corruption, inadequate salaries or wages, nepotism, lack of knowledge of information technology, there was also low level of service delivery, the level of leader ship skills and service delivery is significantly correlated and there is good relationship between them. This research is very important in an effort to maximize the use of human resource in Bosaso local government administration in effective delivery of services. It was help the district personnel department to give employees constructive performance appraisal feedback that was motivate them to effectively deliver service in the sub country. However to empower local communities to take charge of their affairs through local institutions of self governance and resource mobilization, the decentralization program in puntland state of Somalia is expected to build democratic government structures that are responsive and accountable to the public, and promote capacity building at the local level.
TABLE OF CONTENTS
DECLARATION A
DECLARATION B
APPROVAL SHEET
ACKNOWLEDGEMENT iv
ABSTRACT viii
Chapter Page
ONE ___THE PROBLEM AND ITS SCOPE 1
Background of the study 1
Statement of the Problem 2
Purpose of the study 3
General objectives 3
Research objectives 3
Research Questions 3
Null hypotheses 4
Scope of the study 4
Significance of the study 5
Operational definitions of key Terms 6
TWO~REVIEW OF LITERATURE 8
Concepts, opinion, ideas from authors and experts 8
Theoretical perspective 13
Related studies 15
THREE METHODOLOGY 19
Research Design 19
Research Population 19
Sample Size 19
Sampling Procedure 20
Research Instrument 21
Validity and Reliability of the Instrument 21
Data Gathering Procedures 23
Data Analysis 24
Ethical Consideration 25
Limitations of the Study 26
FOUR ____DATA ANALYSIS, PRESENTATION AND INTERPRETATION 28
Demographic Profile of Respondents 28
Levels of leadership skills 30
The Level of Service Delivery in Bosaso Local Government 32
Significant Relationship between leader ship skills and service delivery in
Bosaso district Somalia 34
FIVE ____FINDINGS, CONCLUSIONS, RECOMMENDATIONS 36
FINDINGS 36
Conclusions 37
Recommendations 38
Areas for Further Research 39
REFERENCES 40
APPENDIX 1 A TRANSMITTAL LETTER 42
APPENDIX lB _TRANSMITTAL LETTER FOR THE RESPONDENTS 43
APPENDIX 11 _CLEARANCE FROM ETHICS COMMITTEE 44
APPENDIX III _INFORMED CONSENT 45
APPENDIX IV _FACT SHEET 46
RESEARCHER'S CURRICULUM VITAE 50
Consults, E. (2022). Leadership Skills and Efficiency of Local Government Service Delivery in Bosaso District- Puntland-Somalia. Afribary. Retrieved from https://tracking.afribary.com/works/leadership-skills-and-efficiency-of-local-government-service-delivery-in-bosaso-district-puntland-somalia
Consults, Education "Leadership Skills and Efficiency of Local Government Service Delivery in Bosaso District- Puntland-Somalia" Afribary. Afribary, 29 Sep. 2022, https://tracking.afribary.com/works/leadership-skills-and-efficiency-of-local-government-service-delivery-in-bosaso-district-puntland-somalia. Accessed 09 Nov. 2024.
Consults, Education . "Leadership Skills and Efficiency of Local Government Service Delivery in Bosaso District- Puntland-Somalia". Afribary, Afribary, 29 Sep. 2022. Web. 09 Nov. 2024. < https://tracking.afribary.com/works/leadership-skills-and-efficiency-of-local-government-service-delivery-in-bosaso-district-puntland-somalia >.
Consults, Education . "Leadership Skills and Efficiency of Local Government Service Delivery in Bosaso District- Puntland-Somalia" Afribary (2022). Accessed November 09, 2024. https://tracking.afribary.com/works/leadership-skills-and-efficiency-of-local-government-service-delivery-in-bosaso-district-puntland-somalia