Local Government and Service Delivery in Uganda; A case Study of Nakawa Division -Kampala Uganda

TABLE OF CONTENTS

DECLARATION .ii

APPROVAL FORM

DEDICATION iv

LIST OF ACRONYMS V

TABLE OF CONTENTS

ABSTRACTS

CHAPTER ONE I

1 .0 Introduction I

I .1 Background of the study

1.2 Statement of the problem 4

1 .3 Definition of key concepts

1 .4 Research objectives 4

1.4.1 General objective (purpose) -l

I .4.2 Specific objectives 4

1.5 Scope of the study 4

1.5.1 Geographical scope -l

1.5.2 Content scope 4

1.5.3 Time scope 4

1.6 Significance of the study 4

1.7 Conceptual Frame Work

CHAPTER TWO: LITERATURE REVIEW 6

2.0 Introduction 6

2.2 Definition of service delivery 6

2.3 International Principles guiding effective service delivery; 6

2.4 Services delivered by the Local Governments: 7

vi

2.5 Challenges ofservice delivery .8

2.6 Solution to the challenges affecting service delivery .10

2.7 Roles ofthe Local Government in service delivery 15

2.8Researchgap IS

CHAPTER THREE: RESEARCH METHODOLOGY 17

3.0. Introduction Il

3.1 Research Design 17

3.2 Population ofthe study 17

3.3 Sample Size and Selection Method 17

3.4 Sources of Data 18

3.5 Data Collection Methods 18

3.6 Limitations ofthe Study 18

3.7 Conclusion 18

3.8 ethical issues ofthe research 19

3.6 Data analysis. Presentation and Interpretation 19

CHA~ER FOUR ....n.......n.n...... ..nn.n.........n..n.............. ....•.n.n.. .. .. ....20

PRESENTATION, ANALYSIS AND INTERPRETATION OF RESEARCH FINDINGS ........20

4.0 Introduction 20

4.1 Information about respondents 20

4.1.1 Gender ofrespondents 20

4.l.2Ageoftherespondents 21

4.1.3 Response on the level ofeducation ofthe respondents 22

4.1.4 Findings on whether respondents are you a Ugandan 22

4.1.5 Findings on whether respondents are employed 23

4.2.1 Findings on how well respondents understand the terms local government and Service

Delivery 24

4.2.2 Findings on the roles ofthe Local Government in service delivery 25

vii

4.2.3 Which among the following are the types of services delivered by the Local Government in

Nakawa 26

4.2.4 Education services are provided through programs such as 26

4.2.5 Health services are provided through health centres, public hospitals and Clinics 27

4.3 Findings on the quantity and quality and time lines of service delivery as a result of

decentralization 27

4.3.1 Findings on quality of services delivered through local government 27

4.3.2 Findings on whether services are provided in right quantities 30

4.3.3 Findings on timeliness 30

CHAPTER FIVE 33

DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS 33

5.0 Introduction ~33

5.1 Discussions of findings 33

5.1.2 To establish the major services delivered by local government 33

5.1.3 Roles ofthe local government in service delivery 34

5.1.4 Quality, quantity and timeliness of service delivery by the Local Government in Nakawa

Division 33

5.2 Conclusion 35

5.3 Recommendations 36

5.4 possible future research study area 36

REFERENCES 37

APENDICES QUESTIONARE 40

KAMPALA INTERNATIONAL UNIVERSITY 40

COLLEGE OF HUMANITIES AND SOCIAL SERVICES 40

TIMESCHEDULE 47

FROM FEBRUARY 2019 TO JUNE 2019 47