Logistics Management and Organisation Performance; A Case Study of Harris International (U) Limited

TABLE OF CONTENTS

DECLARATION

APPROVAL ii

DEDICATION iii

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

LIST OF ACRONYMS viii

LIST OF FIGURES ix

ABSTRACT

CHAPTER ONE 1

1.0 Introduction

1.1 Background to the Study I

1.2 Problem Statement 3

1.3 Purpose of the Study 3

1.4 Study Objectives 3

1.5 Research Questions 4

1.6 Scope of the Study 4

1.6,1 Subject Scope 4

1.6.2 Time Scope 4

1.6.3 Geographical Scope 4

1.7 Significance of the Study 4

1.8 Conceptual frame work 5

CHAPTER TWO 6

LITERATURE REVIEW 6

2.0 Introduction 6

2.1 Key Concepts 6

2.1.1 Logistics Management 6

2.1.2 Organizational Performance 6

2.2.1 Profitability levels 7

2.2.2 Cost reduction 7

2.3 Key Logistics Activities in an Organization 8

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2.4Effects of information flow on Performance .9

2.3 Relationship between Logistics Management and Organization Performance 11

CHAPTER THREE 14

RESEARCH METHODOLOGY 14

3.0 Introduction 14

3.1 Research Design 14

3.2 Study Population 14

3.3 Sampling Design and Sampling Techniques 14

3.4 Sample Size 14

3.5 Data Collection Sources 15

3.5.1 Primary Data 15

3.5.2 Secondary Data 15

3.6 Data Collection Instruments 15

3.6.1 Questionnaire 15

3.6.2 Interviews 16

3.7 Data Collection Procedure 16

3.8 Validity and Reliability 16

3.8.1 Validity 16

3.8.2 Reliability 16

3.9 Data Analysis 17

3.10 Limitations faced during the study 17

CHAPTER FOUR 18

PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS 18

4.0 Introduction 18

4.1 Demographic Characteristics 18

4.1 Age of Respondents 18

4.1.2 Gender of Respondents 19

4.1.3 Level of Education 19

4.1.4 Tenure of Employment 20

4.2 Findings on the Key Logistic activities practiced by Harris International (U) Limited 20

4.2.1 Existence of Procurement and Logistics Management 20

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4.2.2. Logistics activities carried out at Harris International (U) limited 21

4.2.3 Efficiency levels of Procurement and Logistics department at Harris International (U) Ltd 22

4.3 Findings on the effects of information flow on the organizational performance 23

4.3.1 Quick response to customer issues at Harris International (U) limited 23

4.3.2 Effects of information flow at Harris International (U) Limited 24

4.4 Findings on the Relationship between the Logistics and the organizational performance at Harris

International (U) Limited 25

4.4.1 Extent to which Logistics management and organizational performance is related 25

4.4.2 Logistics management and cost reduction at Harris International (U) Ltd 26

4.4.3 Logistics Management and Effective organizational performance in Supply Chains 27

4.4.4 Logistics and Operational Profitability 27

4.4.5 Proper Logistics function helps to meet operations user requirements and customer demands

28

CHAPTER FIVE 30

SUMMARY CONCLUSIONS, DISCUSSIONS AND RECOMMENDATIONS 30

5.0 Introduction 30

5.1. Summary Conclusion 30

5.2. Discussions 30

5.3 Recommendations 32

5.4 Areas for further research 32

REFERENCES 33

Cozollion, G. (2012).10 Procurement KPIs: Are Procurement KPI’s Limited To Financial

Metrics?London, United Kingdom 33

APPENDICES 36

APPENDIX 1: Questionnaire 36

Appendix II: Structured Interview Guide 38