Management Information Systems Dynamics And Performance Of Mtongwe Base Of The Kenya Navy

ABSTRACT

The dismal performance of significant number of organizations in the security sector was

associated with inadequate use of Management Information systems. The Mtongwe base of the

Kenya Navy, being one of the affected organizations, was of great significance due to its

contribution in ensuring secure maritime environment. However, the under-usage of MIS was

gradually on the rise and the Navy was not been left out. To enhance service delivery and

operational capabilities, the Kenya Navy has been practicing MIS dynamism. The performance of

the Mtongwe base of Kenya Navy was affected by various variables such as technological aspects,

user capability and organization considerations. The response given to these variables in the

performance of MIS was very important especially in investigating and understanding how and to

what extent these factors affected the performance of the Mtongwe base of Kenya Navy in their

respective contexts and establish any existing relationships between these factors. It was from this

standpoint that the study sought to establish the MIS dynamism and performance of the Mtongwe

base of Kenya Navy. This study was to objectively establish the performance of the Mtongwe base

of Kenya Navy. Specifically, this study sought to achieve the following objectives: effects of

technological aspects, user capability and organizational considerations affects the performance of

the Mtongwe base of Kenya Navy. The theories that were used to inform the study, included;

Technological Acceptance Model, Unified Theory of Acceptance and Use of Technology and

Diffusion of Innovations Theory. This research used a descriptive survey whose target population

was three thousand five hundred employees from all the departments of the Mtongwe base of

Kenya Navy. The study participants were purposively selected from among the users of IT

specialists from four departments hence the sample size of the study of four hundred and thirteen.

The study used primary data gathered from respondents using a structured questionnaire, which

was analyzed using descriptive statistics. The relationships between the variables were tested using

both parametric and non-parametric statistical methods for example correlation analysis

coefficient and simple linear regression analysis. It was established that the performance of the

Mtongwe base of Kenya Navy was not optimally coordinated and lapses existed that were bound

to cause poor service delivery that need streamlining to enhance user satisfaction and timeliness.

It was clear that the organization faced challenges related to technological aspects, user capabilities

and lack of organizational considerations. There was need to enhance user capabilities through

training, a need for proper structures within Mtongwe base to ensure organizational consideration

for improved performance and acquisition of modern technological resources to improve the performance of Mtongwe base in service delivery for maritime security.