Mobile Money Services and the Financial Performance of Commercial Banks in Uganda; A Case of Centenary Bank, Mapeera Branch

ABSTRACT

The purpose of this study was to determine the effect of use of mobile money services on the financial performance in centenary bank Uganda. It was guided by three objectives; (i) to determine the level of use of mobile money services in the banking industry in Uganda, (ii) to establish the level of financial performance in the banking industry in Uganda and (iii) to establish the relationship between the use of mobile money services and financial performance in the banking industry. The study applied both qualitative and quantitative research approaches mainly descriptive correlation design. The target population was workers in centenary bank Mapeera. A sample of 52 respondents was chosen using simple random and purposive sampling techniques. Data were collected using self-administered questionnaires (SAQ) and analyzed using SPSS statistical packages. The findings of study were presented in form of means, standard deviations, Pearson’s linear correlation coefficient and linear regression analysis. According to the findings of the study, it was indicated that there is generally a high level of use of mobile money services in the banking industry observed from a high level of reliability and accessibility to the services (means of 3.71 and 4.17 simultaneously). The findings also indicated that there is a high level of financial performance reflected by a high level of profitability (mean=4.52) in the banking industry, a high level of loan supervision (mean=3.85) and relatively high revenue sources (mean=4. 11) for the banks. It was also indicated that there is an insignificant relationship between mobile money services use and financial performance in terms of profitability of banking industry (sig. valueO.212). It was also indicated that there is an insignificant relationship between mobile money services use and loan supervision of banking industry (sig. value=O.605). Finally, it also indicated that there an insignificant relationship between mobile money services use and revenue of banking industry (sig. value~O.435). The study thus concluded that banks in Uganda should adopt the use of mobile money services as it is highly reliable, accessible and reduces congestion in bank premises by customers who come to make transactions. This will help to boost financial performance in the banking industry.