Motivation and Performance of Public Servants in Kampala Central a Case Study of Uganda Police Force

ABSTRACT The topic of the research study is motivation and the performance of the public service in Kampala central taking Uganda police force Kampala central as a case study. This study was guided by three objectives namely; (i) To investigate the role of motivation towards the performance of police in Kampala central, (ii) To identify the challenges facing police in carrying out their duties in Kampala central, (iii) To propose solutions to the challenges faced by police in carrying out their duties in Kampala central. This study was conducted in Kampala central among selected people and organizations. In executing this study, both qualitative and quantitative methods were used. Qualitative methods used included individual interviews; key informant interviews, questionnaires; and observation. Secondary data was also be used in this study. The findings of the study were as Indicated below: The results showed that keeping law and order is the major role of police in Kampala central. Secondly, inadequate pay (salary) is the main challenge facing police in Kampala Central and thirdly, the results also indicated that Retraining of police officers is the best solution to the challenges facing police in Kampala central. Conclusively, motivation is significant in a sense that, it helps To increase productivity, To drive or arouse a stimulus work, To enhance commitment in work performance, To psychologically satisfy a person this leads to job satisfaction. However the challenges facing the police in Kampala central include inadequate pay (salary), inadequate training, Inequality, poor accommodation though retraining of police officers, Individual responsibility for misconduct, Close monitoring of police operations, Salary enhancement is among the strategic solutions to the challenges facing the police in Kampala central. Uganda police force should be motivated as this, motivation is significantly results into increased productivity, aroused stimulus to work, enhanced commitment to work resulting into increased performance, and psychological satisfaction of a person as this also leads to job satisfaction. In recommendation however, the challenges facing the police in Kampala central like inadequate pay (salary), inadequate training, Inequality, poor accommodation can be addressed by retraining of police officers, Individual responsibility for misconduct, Close monitoring of XI police operations, Salary enhancement, reducing government interference to ensure sovereignty of the institution as an element of the state but not government.