Online Hotel Reservation System Case Study Of Crane Resort Hotel- Ishaka

TABLE OF CONTENTS

DECLARATION ............................................................................................................................ ii

APPROVAL .................................................................................................................................. iii

DEDICATION ............................................................................................................................... iv

ACKNOWLEDGEMENT ............................................................................................................... v

TABLE OF CONTENTS .............................................................................................................. vi

CHAPTER ONE .............................................................................................................................. l

INTRODUCTION ........................................................................................................................... 1

1.0 Introduction ........................................................................................................................... !

1.1 Background of the study ....................................................................................................... !

1.2 Problem statement ................................................................................................................ !

1.3 General objective .................................................................................................................. 1

1.4 Specific objectives ................................................................................................................ 2

1.5 Research questions ................................................................................................................ 2

1.6 Scope of the study ................................................................................................................. 2

1.6.1 Content scope ................................................................................................................ 2

1.6.2 Geographical scope ....................................................................................................... 2

1.6.3 Time scope .................................................................................................................... 2

CHAPTER TWO ............................................................................................................................. 4

LITERATURE REVIEW ............................................................................................................... .4

2.0 Introduction ........................................................................................................................... 4

2.1 System Study and Analysis ................................................................................................. .4

2.2 Identifying requirements ...................................................................................................... .4

2.2.1 Performance Requirements ................................................................................................. 5

2.3 Design of the new system ..................................................................................................... 5

2.4 Testing, Implementation and Maintenance ................................................................................ 5

2.4.1 Testing ................................................................................................................................. 5

2.4.2 Implementation .............................................................................................................. 6

2.4.3 System Maintenance ........................................................................................................... 6

CHAPTER THREE ......................................................................................................................... 8

METHODOLOGY .......................................................................................................................... 8

vi

3.0 Introduction ........................................................................................................................... 8

3.1 Study Area ............................................................................................................................ 8

3.2 Study participants ................................................................................................................. 8

3.3 Study population ................................................................................................................... 8

3.4 Sample size ........................................................................................................................... 8

3.4.1 Sampling method ........................................................................................................... 8

3.5 Requirements' design ........................................................................................................... 8

3.6 Data sources ......................................................................................................................... 9

3.7 Data collection Methods/instruments ................................................................................... 9

3.8 Data Analysis ........................................................................................................................ 9

3.9 System design .................................................................................................................... 10

3. 9.1 Designing the Prototype .............................................................................................. 1 0

3.10 Ethical Considerations ....................................................................................................... 1 0

CHAPTER FOUR ......................................................................................................................... 11

SYSTEM ANALYSIS AND DESIGN ......................................................................................... 11

4.1 System Analysis ....................................................................................................................... 11

4.1.1 User Interface Requirements ....................................................................................... 11

4.1.2 Database Requirements ............................................................................................... 12

4.1.3 Functional Requirements ............................................................................................. 12

4.1.4 Functional Requirements ............................................................................................. 13

4.1.5 Other Requirements ..................................................................................................... J3

4.1.6 Design Requirements ................................................................................................. 13

4.2 System Design .................................................................................................................... 14

4.2.1 Architectural Design .................................................................................................... 14

4.2.2 Process Design ............................................................................................................ 14

4.2.3 Entity Relationship Diagram ....................................................................................... 14

4.2.4 Cardinality and Modality: ........................................................................................... 15

4.2.5 Modality: ..................................................................................................................... 16

4.2.6 Entity Relationship Diagram showing all entities ....................................................... 16

4.2.7 Another Entity Relationship diagram showing the way customers are related to the hotel

and users ..................................................................................................................................... I 7