ABSTRACT
The specialty literature says that the risk is an essential element for any economic activity. It can be removed, but it can be administrate. This is why everybody says that „the one that doesn’t risk is the one that risks the most” because he loses winning and development chances for his business. A success strategy for a financial institution must have programmes and administrative procedures for banking operational risks, in order to minimize the appearance probability and the potential exposure of the operational risks and to achieve the central objective: a very good income for the shareholders. However, in the real life there can be situations when the implementation and working procedures costs may be higher than the potential risk exposure. Also we can have situations when the bank strategy involves high and new risks. That is why the risks minimization shouldn’t be transformed in an objective. Therefore, the purpose of the study is to examine operational risk management in Nigeria banks, the research as reviewed the contributions of some authors on the research topic. The researcher also selected Guaranty Trust Bank Plc as a case study. The sampled size used by the researcher for the study was 70. 70 questionnaires were distributed to the organizations and out of which 60 questionnaires were properly filled and returned for the data analysis. After the analysis, it was found out that there is significant impact of operational risk management on Nigeria Banks. operational risk management has no significant impact on bank profitability and that operational risk management has significant impact on bank productivity. Based on the findings, it was recommended that Organizations should give more emphasis in leadership development starting from the junior level management to top level management. Operations risk problems can be removed with proper business policy formulation and its effective and efficient implementation.
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the Problem
1.3 Objective of the study
1.4 Research questions
1.5 Research Hypotheses
1.6 Significance of the study
1.7 Scope of the study
1.7 Limitations of the Study
1.7 Definition of operational terms
CHAPTER TWO
LITERATURE REVIEW
2.1The Concept of Operation
2.2Key Issues In Operations
2.3Building Success with Operations
2.4Overview on Operational Risk Management
2.5 Determinant Factors for the Operational Risk
2.6 Operational Risk Categories
2.7Operational Risk Management In The Bank
2.8Recent Development In The Nigeria Banking Industry
2.9Regulatory Initiatives To Promote Operational Risk Management
2.10 Failure of Operational Risk Management
2.11Theoretical Framework
CHAPTER THREE
RESEARCH METHODOLOGY
3.0 Introduction
3.1 Research Design
3.2 Population of Study
3.3 Sample and Sampling Techniques
3.4 Data Collection Instrument
3.5 Procedure for Data Collection
3.6 Data Analysis
CHAPTER FOUR
4.0Data Presentation And Analysis
4.1Introduction
4.2Questionnaire Results
4.3Data Analysis And Interpretation
CHAPTER FIVE
Summary of Findings, Conclusions and Recommendations
5.1 Summaries of findings
5.2 Conclusions
5.3 Recommendations
References
Appendix i