ABSRACT
The study sought to investigate the effect of outsourcing on organizational
performance. The study was guided by the following research objectives, to
investigate whether the bank undertakes outsourcing of projects/seNices, to
establish whether outsourcing programs at the bank achieve their stated objectives
of improving organizational performance, productivity, market share, and quality and
to investigate the factors that are associated with the success or failure of
outsourcing programs.
The study findings showed that the bank does carry out outsourcing of seNices from
third party seNice providers as shown by the greater majority of respondents. The
bank though did not suffer adverse disadvantages of outsourcing as only 46.15% of
the respondents believed that the bank faced disadvantages as a result of its
outsourcing of projects/seNices to third parties. Instead the bank's outsourcing
programs did offer the bank rewards as was shown by just over 92% of the
respondents believing that outsourcing benefited the bank. It was thus concluded
that the bank's outsourcing programs marginally satisfied the bank's outsourcing
objectives.
The findings also showed that when it came to outsourcing management, the bank
was effective and thus concluded that factors that were considered by the bank
before outsourcing were Cost restructuring, Quality Appraisal, Current Employee
skills, Appraisal process and legal issues, Staffing issues and Risk management.
Major recommendations to the study were that the bank should reappraise its
objectives for seeking to outsource particular functions of the business. The bank
should invest in further training for its own personnel on core aspects of what
seNices the bank carries out in-house and what it out sources. This would also act
as an incentive to the current staff who may not feel completely secure in their jobs.
This insecurity counter acts marginal gains that outsourcing may be providing to the Jank in terms of productivity.
PATIENCE, N (2021). Outsourcing And Organisational Performance A Case Study Of Stanbic Bank Uganda Limited. Afribary. Retrieved from https://tracking.afribary.com/works/outsourcing-and-organisational-performance-a-case-study-of-stanbic-bank-uganda-limited
PATIENCE, NYAMWIJA "Outsourcing And Organisational Performance A Case Study Of Stanbic Bank Uganda Limited" Afribary. Afribary, 04 Jun. 2021, https://tracking.afribary.com/works/outsourcing-and-organisational-performance-a-case-study-of-stanbic-bank-uganda-limited. Accessed 13 Nov. 2024.
PATIENCE, NYAMWIJA . "Outsourcing And Organisational Performance A Case Study Of Stanbic Bank Uganda Limited". Afribary, Afribary, 04 Jun. 2021. Web. 13 Nov. 2024. < https://tracking.afribary.com/works/outsourcing-and-organisational-performance-a-case-study-of-stanbic-bank-uganda-limited >.
PATIENCE, NYAMWIJA . "Outsourcing And Organisational Performance A Case Study Of Stanbic Bank Uganda Limited" Afribary (2021). Accessed November 13, 2024. https://tracking.afribary.com/works/outsourcing-and-organisational-performance-a-case-study-of-stanbic-bank-uganda-limited