Abstract
Demand-side governance and social accountability approaches have steadily gained prominence
as a means of achieving and improving a range of development outcomes (Holland et al, 2011).
A good number of local authorities across the world in both the developed and developing
counties are investing in social accountability tools such as citizen participation, budget tracking
and expenditure monitoring, community score cards and others to ensure that citizens have a
voice in the planning and provision of services and also in finding ways in which service
provision can and should be improved. Shah (2006) has pointed out that it is important to ensure
that local authorities value public opinions and demands, strives to uphold their consumers’
preferences,being also accountable to them.
Matsika, L (2021). Prospects and Limits to Social Accountability Tools towards Enhancing Service Delivery in Bulawayo Urban. Afribary. Retrieved from https://tracking.afribary.com/works/prospects-and-limits-to-social-accountability-tools-towards-enhancing-service-delivery-in-bulawayo-urban
Matsika, Lillian "Prospects and Limits to Social Accountability Tools towards Enhancing Service Delivery in Bulawayo Urban" Afribary. Afribary, 06 May. 2021, https://tracking.afribary.com/works/prospects-and-limits-to-social-accountability-tools-towards-enhancing-service-delivery-in-bulawayo-urban. Accessed 24 Dec. 2024.
Matsika, Lillian . "Prospects and Limits to Social Accountability Tools towards Enhancing Service Delivery in Bulawayo Urban". Afribary, Afribary, 06 May. 2021. Web. 24 Dec. 2024. < https://tracking.afribary.com/works/prospects-and-limits-to-social-accountability-tools-towards-enhancing-service-delivery-in-bulawayo-urban >.
Matsika, Lillian . "Prospects and Limits to Social Accountability Tools towards Enhancing Service Delivery in Bulawayo Urban" Afribary (2021). Accessed December 24, 2024. https://tracking.afribary.com/works/prospects-and-limits-to-social-accountability-tools-towards-enhancing-service-delivery-in-bulawayo-urban