Prospects and Limits to Social Accountability Tools towards Enhancing Service Delivery in Bulawayo Urban

Abstract

Demand-side governance and social accountability approaches have steadily gained prominence

as a means of achieving and improving a range of development outcomes (Holland et al, 2011).

A good number of local authorities across the world in both the developed and developing

counties are investing in social accountability tools such as citizen participation, budget tracking

and expenditure monitoring, community score cards and others to ensure that citizens have a

voice in the planning and provision of services and also in finding ways in which service

provision can and should be improved. Shah (2006) has pointed out that it is important to ensure

that local authorities value public opinions and demands, strives to uphold their consumers’

preferences,being also accountable to them.

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